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Application Analyst
3 weeks ago
**Data Action (DA)** has over 30 years’ experience as a specialist software and services provider to the alternate banking and financial services industry. Operating nationally and servicing a broad client base including customer owned banks, credit unions, neobanks and financial services membership organisations, DA’s focus of supporting the financial wellbeing of Australians is echoed through our values:
- No goldfish - Go beyond your bowl, share knowledge, stay curious and keep learning.
- Fail forward - Learn from mistakes and keep moving forward.
- Cheer loudly - Be proud of the team’s results and celebrate successes.
- Own it - Throw yourself in and own your work, taking responsibility until the end.
- Think Client - Put yourself in our Client's shoes - consider the impact for their customers and deliver.
DA has evolved to become a provider of core banking and digital platforms and services to some of Australia’s leading customer-owned, challenger banks, aggregators, and the financial services industry, aligned with our purpose - powering innovation in banking.
DA operates nationally with close to 300 staff based in Adelaide, Sydney, and Melbourne - enhancing the banking experience of more than 1.43 million Australians via its core banking and digital platforms, powering customer transactions across 3.2 million accounts every day.
**About the role**:
The Application Analyst is responsible for supporting, implementing, and troubleshooting software for the SIT, UAT and Production environments across supported DA products - namely our Core Banking System and related environments.
The Application Analyst liaises with stakeholders (internal and external) at all levels, and needs to demonstrate effective teamwork, and communication - developing customer confidence in the DA product suite and associated Core Banking products and services.
**You will be responsible for**:
- Supporting our clients and stakeholders in their use of our Core Banking System and customised solutions, providing a broad range of level 1-3 support as required
- Working closely with clients and analysing their service requests to ensure we provide them the solution that best fits their needs
- Assists clients and internal staff troubleshooting, analysis and incident management
- Contributing towards a continuous improvement culture.
**What you will need to succeed**:
- Application support experience in complex enterprise environments with multiple interfacing systems
- Excellent verbal and written communication skills
- A strong understanding of SQL, stored procedures and database navigation
- A passion for problem solving and strong analytical availability
- Familiarity with programming concepts and the ability to read code
- Experience in understanding customer business requirements and troubleshooting accordingly
- The willingness to participate in a 24/7 on call and upgrade roster.
DA offers exciting opportunities for professional development and we have a strong focus on career progression for our employees. Flexible and supportive working arrangements are encouraged.
If this sounds like you, we’d love to hear from you Please be sure to combine a **covering letter** addressing the key criteria set out above as the **first page** of your resume.
- To be considered for this role you will need to be an Australian Citizen, Permanent Resident, or have a current visa that permits you to work in Australia_
