Associate Director, IT Core

**Associate Director, IT Core,**Ongoing - Sydney**

This role is a Clerk Grade 11/12, with the base salary for this role starting at $145,378 - $168,130 base plus superannuation, commensurate with experience.

**Join INSW and play your part in creating a sustainable infrastructure legacy for NSW**

**About the Role**

Imagine being part of a dynamic team where innovation meets impact

Have you got strong vendor skills and a passion for technology?

This role offers the perfect blend of leadership and creativity, allowing you to shape the technological landscape of an entire agency.

Join us and be at the forefront of sustainable and reliable technology service foundations underpinning an award-winning technology team.

If you love seeing brilliant customer service which opens the door to innovative technology solutions, this role is for you.

The Associate Director, IT Core is responsible for developing, implementing and managing the Core Services Strategy and Roadmap to deliver technical products and services and to meet current and future agency needs.

The Associate Director leads a team of professionals and manages a multi-vendor landscape to deliver those products and services.

Some of the key accountabilities include:

- Develop, review and enhance the core services strategy, roadmap, policies, processes and procedures to deliver streamlined core operations and service delivery and ensure optimal end user outcomes.
- Implement and manage key vendor engagements to underpin high quality technology operations for INSW, including managing vendor KPIs, tracking performance, and sustaining collaborative continuous improvement mechanisms.
- Establish and maintain the organisation's IT Service Management (ITSM) capabilities and ensure ITSM best practices are included in all aspects of service delivery across the IT function, whether performed by vendors or internal IT team members.
- Oversee the delivery of key improvement initiatives and projects in line with the IT Core Services Strategy and Roadmap, including management of vendor and internal resources to ensure optimal end user outcomes.
- Deliver technical account management with vendors to manage and drive the resolution of support requests, oversee the delivery of KPIs specified in the contract and escalate issues of non-delivery to ensure prompt resolution of technical and commercial issues.
- Provide expert technical advice and recommendations on all IT solutions, implementations and updates to internal and external stakeholders to drive technical decision making, configuration and optimal technology outcomes for the organisation.

**About You**

To be successful in this role, you will have:

- Tertiary qualifications in IT or Computer Science or strong equivalent experience in a relevant IT industry / domain experience.
- Strong experience and technical knowledge in the implementation and management of IT Service Management and IT Core Services.
- Demonstrated experience in delivering ICT or Core technology roadmaps and strategies.

If this sounds like you, we’d love to hear from you. For more information, please refer to the role description.

**Why work for INSW?**

Infrastructure NSW is an NSW Government agency providing independent, evidence-based advice to Government in relation to infrastructure priorities and projects. Its functions and structure are set out in the Infrastructure NSW Act.

Our core functions include providing independent and strategic advice to ensure infrastructure investment decisions are underpinned by robust assessment and long-term planning; monitoring NSW’s infrastructure program through independent reviews and expert analysis; recommending infrastructure projects to the NSW Treasurer for funding from the Restart NSW fund; and managing the procurement and delivery of nominated priority projects.

We offer flexible working including hybrid options, and are committed to fostering a culture of inclusion, providing employees challenging and rewarding work, opportunities for career progression, and learning and development. We offer our employees discounted gym membership, study assistance, salary packaging, and are conveniently located near Wynyard station in Sydney's newest waterfront precinct at Barangaroo.

**Our commitment to diversity**

We endeavour to make all our roles flexible. While this role is advertised as full-time, we will consider requests to undertake the work flexibly.

**How to Apply**
- How do your skills and experiences align with the requirements of the Associate Director, IT Core role?
- What unique value will you bring to INSW if you are successfully appointed in this position?

**Closing Date: Wednesday, 7**th** May 2025 [9.59am]