Customer Service Representative

3 days ago


Burwood, Australia TSA Group Full time

Company Description

TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines.

We’re a purpose driven business and our mission is clear. We endeavor to create experiences that people love, by revolutionizing the way they connect and communicate with brands.

**Job Description**:
HCF is Australia's largest not-for-profit award-winning health fund. Their members-first philosophy is simple - be there for their customers when they need them and go out of their way to make the HCF experience a good one

**What will you do**:
Answer inbound calls, assisting HCF customers with their health insurance claims. Navigate the customer through their claim journey, providing personalised solutions tailored to their needs.

This role offers you the ability to build strong connections with your customers, ensuring they are provided the highest level of customer experience and you support the end-to-end management of their claim. To support you in this role, your leaders will provide you with ongoing training and development to ensure you are set up for success

**Overview of the role**:

- Permanent full-time role
- $50,500 a year + Super + Incentives
- 4 weeks fully paid training in our Burwood office
- Work a rotating roster Monday - Friday, between 8am - 8pm (7.6 hr shifts)
- Work from home 3 days per week post 3 month probation

**What About You?**
- Passionate about customer service and helping others
- Confidence in taking ownership of calls to problem solve
- A high degree of patience and empathy for others in difficult situations
- Team player, working collaboratively to exceed expectations
- Highly flexible and adaptable - welcomes change
- A love for learning new things

**Why work with us?**
- Work in a fun, friendly and supportive team environment
- Rewards & Recognition including VIP tickets events, prizes, End of Year parties, Annual Ping Pong Tournament - and more
- Career progression; work your way up and across the business

**Qualifications**:
Additional Information

This is your opportunity to develop and grow in a stable, full time position. Submit your resume today and begin your new career with TSA

**Check out our social media pages**:

- Instagram: tsa_group_



  • Burwood, Australia The Automotive Group Full time

    **FREE PARKING ONSITE!**: - **Burwood VIC location**: - **$32.25 per/h + comm.**: - **Gtd 20hrs per week (8.00am to 12.00pm)**: - **Monday to Friday (mornings only).**: - **Full training provided - no exp. necessary.** TAG has proudly been the industry leader in our successful On Site Customer Service & Sales Program for over 25 years. We are looking for...


  • Burwood, Australia TSA Group Full time

    Company Description TSA have been partnered with Telstra for over 25 years, we pride ourselves on providing positive and memorable customer experiences. Our business has been built from passionate customer service and sales people, and we are continuing to grow and expand our team in Burwood. This is an exciting opportunity to represent Australia's largest...


  • Burwood, Australia TSA Group Full time

    Company Description TSA Group is a proudly Australian-based customer experience technology and services business that specialises in connecting Australian brands with Australian customers. We work with a range of clients, across many sectors, including telecommunications, insurance, health, childcare and tourism. With a team of over 4,000 vibrant and...


  • Burwood, Australia TSA Group Full time

    Company Description TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines. **Job Description**: Working in this role you will be representing Amplifon....


  • Burwood, Australia TSA Group Full time

    Company Description TSA is an Australian-owned business in the Outsourcing Industry helping companies acquire, retain and grow their consumer customer bases. We represent some of the country's largest brands from across multiple call centres in Australia and the Philippines. **Job Description**: **About Us** TSA Group is a proudly Australian-based...


  • Burwood, Australia Bloomex Full time

    **Bloomex Sales Representative **plays a critical role in ensuring that customer needs and issues are being met and supported. Customer service, value, and retention is at the forefront of our principles. This role will provide added impact by managing the sales process, identifying cross-sell opportunities, and working to expand membership into areas not...


  • Burwood, Australia JK Personnel Full time

    Burwood, Sydney NSW - Customer Service - Call Centre (Call Centre & Customer Service) - Contract/Temp - $33.50 **Customer Service Associate** JK is partnering with one of the worlds' largest service companies who are working alongside one of Australia's biggest banks to ensure over one million customer needs are met during their financial journey. With a...


  • Burwood, Australia Penfold Motors Burwood Full time

    The Penfold Motor Group, part of Peter Warren Automotive Holdings, is a very proudly Australian owned business with multiple franchises including Audi, Mazda, Volkswagen, Hyundai, Suzuki and Isuzu Ute. Our company of 300+ valued employees across various sites is built on a solid foundation of extensive market knowledge, superior customer service and...


  • Burwood, Australia HCF Full time

    **About HCF** At HCF, our purpose is to bring our human touch to healthcare. We want to be true health partners to our members. Our vision is to make healthcare understandable, affordable, high quality and member centric. Living our values in action we step forward, walk in their shoes, stay human, make it better and get there together. **About the...


  • Burwood, Australia Chandler Personnel Full time

    Our client is a growing, privately owned medical laboratory that specialises in the area of functional health and wellbeing pathology testing. Our experienced clinical and scientific staff are pioneers in the industry of functional medicine and are proactively involved in the introduction of new and advanced pathology testing within Australasia. The...