Business Process Specialist

Primary Details

Time Type: Full time

Worker Type: Employee

Location: Sydney (Flexible)

Type: Permanent, full-time position

At QBE, our purpose is to enable a more resilient future.

We’re an international insurer and reinsurer with a local presence in 27 countries.

Leveraging our deep expertise and insights, QBE offers commercial, personal and specialty products and risk management solutions to help people and businesses manage risks, build strength and embrace change to their advantage.

We’ve been cultivating resilience since 1886, when our founders started a marine insurance company in Townsville, Australia to give early pioneers a safeguard against uncertainty.

Today, we employ more than 11,600 people around the world, and our product portfolio includes property, motor, crop, energy, marine and aviation insurance.

The opportunity

Our Business Optimisation team are looking for a passionate Business Process Specialist to join during an exciting period of customer, operational and process transformation.

This is a pivotal role partnering with our business units’ stakeholders to identify and implement business optimisation initiatives to improve customer outcomes.

Further responsibilities will include:

- Undertake a structured approach to process optimisation to enable better customer and business outcomes, improving efficiency and creating an improved customer experience
- Discover, analyse, measure and document current and future state processes to understand root causes of issues
- Initiate, facilitate and recommend improvements creatively solving problems and considering innovative solutions
- Actively working with employees, leaders, customers, and other stakeholders to understand, measure, implement and changes to processes, roles, and operations
- Ensuring data-driven recommendations analysing customer and operational data and measuring the impact of recommended changes

Your story so far

You:

- Thrive on understanding and solving complex customer and business problems and can think outside the box to find creative solutions to problems
- Are curious with excellent analytical skills and a high attention to detail which allows you to be able to understand end-to-end business processes and come up with ideas for improvement
- Sound experience in a Business Optimisation role leading and managing Business Improvement initiatives (you may bring this experience from different industries or sectors and if so, we recognise the unique perspective you’ll bring with this)
- Are passionate about business process re-engineering, process analysis, customer continuous improvement and efficiency and how you’ve used these skills to drive improved outcomes
- Have the ability to get up to speed quickly and use your love of learning and curiosity to understand problems and processes efficiently

We are here to support you

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- ‘Hybrid Working’ - a mix of working from home and in the office to enhance your work/life balance
- Our ‘At My Best’ wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 12 weeks’ gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

We value our employee’s experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Gold Employer status for 2019 & 2020 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)

Join us.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at


How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.