Service Performance

2 days ago

Eastern Creek, Australia Toll Global Express Full time

Company Description

Connecting people and communities| Driving eCommerce | Moving Australia & New Zealand

With an unrivalled and expansive network, Global Express builds unique, innovative, and tailored transport and logistics solutions.

From a shipload of containers full of fresh produce, urgent medical deliveries on the next available flight, end-to-end retail to every corner by road or rail, or simply delivering gifts to friends and family, we connect people, communities, and businesses across Australia and New Zealand.

Backed by Allegro Funds, Australia’s most awarded and largest transformation and turnaround private equity firm, we’re looking to the future and working towards new and exciting ways to put our customers’ businesses at the heart of ours.

**Job Description**:
**What you’ll do**:
As an Operations Supervisor you will manage and drive improvements in Service Performance for the Global (international parcels) business by using customer satisfaction measures to prioritise and execute continuous improvement initiatives so that strategic growth objectives can be achieved. Specific responsibilities for this role include:

- Drive Customer data collection, consignment note presentation, supply chain partner scanning and DIFOT
- Provide daily reporting and weekly & monthly reporting dashboards of insights and key business measures
- Build trusted relationships with GE Service Quality function and internal cross-functional supply chain partners, during SLA design, implementation, and analysis of NPS data and creation of dashboards and reports
- Drive investigations, process analysis, and continuous improvement business change in collaboration with Operations team member, partners, and customers
- Collaborate with team members to develop compelling, simpler solutions inclusive of enhanced technology to improve the customer experience
- Recommend process optimisation improvements that enhance productivity, operating revenue assurance, safety and working capital key measures

**Qualifications**:
**What are we looking for?**
- A comprehensive understanding of Freight Solutions and operating IT systems
- Minimum 3yrs of experience working within a transport and distribution organisation
- Experience managing customer enquiries
- Experienced in managing and reporting operational service quality for key accounts
- Flexible and quick learner, able to adapt to continuously evolving changes at client project and ability to problem solve
- MS Office proficiency
- Collaborated with teams completing projects / project management experience
- Strong presentation skills

Additional Information

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

It’s never been a more exciting time to join our team as we take the next step in our journey.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

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