Service Performance

1 week ago

Eastern Creek, Australia Toll Global Express Full time

Company Description

Connecting people and communities| Driving eCommerce | Moving Australia & New Zealand

With an unrivalled and expansive network, Global Express builds unique, innovative, and tailored transport and logistics solutions.

From a shipload of containers full of fresh produce, urgent medical deliveries on the next available flight, end-to-end retail to every corner by road or rail, or simply delivering gifts to friends and family, we connect people, communities, and businesses across Australia and New Zealand.

Backed by Allegro Funds, Australia’s most awarded and largest transformation and turnaround private equity firm, we’re looking to the future and working towards new and exciting ways to put our customers’ businesses at the heart of ours.

**Job Description**:
**What you’ll do**:
As an Operations Supervisor you will manage and drive improvements in Service Performance for the Global (international parcels) business by using customer satisfaction measures to prioritise and execute continuous improvement initiatives so that strategic growth objectives can be achieved. Specific responsibilities for this role include:

- Drive Customer data collection, consignment note presentation, supply chain partner scanning and DIFOT
- Provide daily reporting and weekly & monthly reporting dashboards of insights and key business measures
- Build trusted relationships with GE Service Quality function and internal cross-functional supply chain partners, during SLA design, implementation, and analysis of NPS data and creation of dashboards and reports
- Drive investigations, process analysis, and continuous improvement business change in collaboration with Operations team member, partners, and customers
- Collaborate with team members to develop compelling, simpler solutions inclusive of enhanced technology to improve the customer experience
- Recommend process optimisation improvements that enhance productivity, operating revenue assurance, safety and working capital key measures

**Qualifications**:
**What are we looking for?**
- A comprehensive understanding of Freight Solutions and operating IT systems
- Minimum 3yrs of experience working within a transport and distribution organisation
- Experience managing customer enquiries
- Experienced in managing and reporting operational service quality for key accounts
- Flexible and quick learner, able to adapt to continuously evolving changes at client project and ability to problem solve
- MS Office proficiency
- Collaborated with teams completing projects / project management experience
- Strong presentation skills

Additional Information

We believe nurturing a diverse and inclusive workplace, which celebrates different points of view and gives everyone the chance to contribute, as we build to a bigger and brighter future.

As an Equal Opportunity Employer, all qualified applicants will receive consideration for employment without regard to race, religion, gender identity or expression, sexual orientation, age, marital or disability status.

It’s never been a more exciting time to join our team as we take the next step in our journey.

To be considered, you must be entitled to work in the specified country and be prepared to undertake pre-employment checks including a criminal history check and medical assessment.

  • Whs Advisor

    22 hours ago

    Eastern Creek, Australia Service Stream Full time

    Primary Location Eastern Creek, NSW Job Description Summary An exciting opportunity has arisen for a WHS Advisor, to join Service Stream in our Transport Infrastructure sector, based out at Eastern Creek NSW. About the Role Service Stream’s Transport Infrastructure division are currently seeking a Full Time, WHS Advisor to join our team. Reporting to...

  • Customer Service

    6 days ago

    Eastern Creek, Australia BagTrans Full time

    The customer service role is to provide quality on-time support to our Operations teams including our wide customer base! Your ability to build strong relationships with internal staff and our customers will be an essential part of the role. You will need to have outstanding communication and interpersonal skills and the ability work independently solve...

  • Healthcare Tae Trainer

    2 weeks ago

    Eastern Creek, Australia Ambulance Service Australia Full time

    **Position Overview** **Key Responsibilities** - Deliver accredited training programs to health professionals - Prepare for sessions and pack up after training - Adapt to challenging or remote training environments - Maintain accurate training records **Skills & Experience Required** 5+ years clinical experience Desirable: classroom teaching...

  • Service Repair Technician

    6 days ago

    Eastern Creek, Australia Techtronic Industries (TTI) Full time

    **Sowho are we?** Milwaukee Tools is an industry leader in the manufacture of cordless & electric power tools, accessories and hand tools and are part of the global organisation Techtronic Industries (TTI) who are renowned for their manufacture of quality brands such as Ryobi, AEG, Vax and many more. We as a group pride ourselves on an unrelenting strategic...

  • Guest Service Agent

    7 days ago

    Eastern Creek, Australia ALPHA HOTEL Full time

    Why join our team in this role? - We're part of a growing national chain of hotels - opportunity for movement and career advancement - We're a fun, friendly, close knit team - We have a regular, loyal clientele who you will get to know well About the role Attitude is paramount. Engage with our customers. Serve them promptly and provide an excellent first...

  • Field Service Technician

    1 week ago

    Eastern Creek, Australia Xylem Full time

    The role requires a high degree of travel across New South Wales as part of a National Treatment MC&I Team, the role will also require interstate travel to support Xylem customers. This role will see you: - Carry out routine and emergency service/repair work on various Xylem products - Primary focus is Xylem’s UV & Ozone systems and associated equipment...

  • Customer Service Officer

    6 days ago

    Eastern Creek, Australia PPG Full time

    **Great work-life balance with a hybrid working model - 3 days in the office and 2 days from home. Enjoy your weekends!** Are you ready for your next challenge!? PPG is looking for a **Customer Service Officer **to join our Architectural Coatings team in **Eastern Creek, NSW** on a **full-time basis.** As a Customer Service Representative, you will...

  • Service Centre Manager

    4 days ago

    Eastern Creek, Australia Brambles Group Full time

    CHEP helps move more goods to more people, in more places than any other organization on earth via our 347 million pallets, crates and containers. We employ approximately 13,000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods...

  • Field Service Technician

    5 days ago

    Eastern Creek, Australia Dematic Pty. Ltd. Full time

    Ready to automate your future? Begin your adventure with Dematic now! - Join the market leader in materials handling around the globe - Use your maintenance skills to keep our clients automated warehouses running - Permanent full time role based across Sydney metro area - Career growth opportunities Who we are Dematic Pty Ltd, is a world leader within the...

  • Customer Service Officer

    2 days ago

    Eastern Creek, Australia BagTrans Full time

    **Customer Service Officer** **We are looking for our next Customer Service Officer to join our Team.** At BagTrans we are searching for 2x Customer Service Officers for our Eastern Creek depot based in NSW. **Why the role exists**: We are seeking 2x customer service officers on a Part Time permanent basis.. The purpose of the customer service is to...