Hicaps Customer Advisor

1 week ago


Melbourne City Centre, Australia HAYS Full time

HICAPS Customer Advisor

**Your new company**
A great company to work for if you're looking for career growth and progression. Join an organisation where you can really make a difference to communities and are rewarded and recognised for the value you bring. NAB is a diverse and inclusive workplace for all, start your NAB career today

**Your new role**
HICAPS is a subsidiary of NAB that makes claiming medical insurance easy for patients and health practitioners.

**As part of the HICAPS operations team, your main responsibilities will include but are not limited to**:

- Calling and taking calls from existing customers for data verification
- Maintain data integrity and provide exceptional customer service
- Administrative duties

This is a **12-month temporary assignment** with potential for extension or permanency. In this role you will work **Monday to Friday 9am - 5pm with Hybrid flexibility.**
The role pays an attractive hourly rate of **$34.58 per hour + Super. **You will work from their new CBD office located at **395 Bourke Street.**

**What you'll need to succeed**
- Previous customer service experience in retail or hospitality, call centre experience desirable
- A positive, can-do attitude with the willingness to learn new things
- High attention to detail with a focus on quality
- Empathy & Resilience
- Excellent communication skills

**What you'll get in return**
This is a fantastic opportunity to join one of Australia's Big4Banks, where you’ll be supported to succeed. You’ll enjoy extensive training and development, along with:

- Joining a collaborative team who will share your wins and successes, together shaping the future of banking
- Access to NABs employee benefits Staff Club with fabulous rewards and discounts

**What you need to do now**

If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

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