Business Customer Advisor

Working at Transurban is different; it's a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down. 

About the role  

We're seeking a Business Customer Advisor to deliver exceptional support and solutions to business clients by managing complex inquiries, building strong relationships, and driving service improvements.
 

You'll join an innovative team, who collaborate openly, embrace new ideas, and are committed to delivering outstanding service for our business customers.
 

As our Business Customer Advisor, you'll contribute to lasting and positive changes that shape the future of our cities and communities. It's meaningful, challenging and exciting work. 

Day-to-day, you will: 

• Manage and resolve complex business customer inquiries and escalated complaints, ensuring prompt and effective resolutions

• Build and maintain strong relationships with key account customers and internal teams to deliver excellent service

• Review and interpret account data to identify opportunities for enhancing customer experience and supporting business objectives

• Maintain accurate and up-to-date customer information within CRM platforms

• Support and coach team members, sharing knowledge and ensuring adherence to policies and procedures

• Support business customers on adopting digital self-serve tools to enhance their experience

• Identify and drive process improvements to enhance service delivery and operational efficiency

This role will suit someone with a curious mind and transferrable skills and experiences, including: 

• Previous experience in business-to-business (B2B) customer service, including direct account management and managing complex accounts and escalations

• Strong communication and relationship-building skills with both customers and internal stakeholders

• Proven ability to analyse account data and deliver actionable insights

• Demonstrated commitment to service excellence and continuous improvement

• High attention to detail and accuracy when managing accounts and using CRM systems

• Demonstrated experience using Salesforce or any CRM platform, with a strong aptitude for technology, including AI tools

• Proficient in Microsoft Office Suite (Outlook and Excel for reporting) 

If you meet some of these requirements, but not all, we encourage you to submit your application. 

With a career at Transurban, you'll enjoy a range of benefits, including:  

•  A range of flexible working and leave options, including the option to purchase an additional six weeks of leave each year  

• 16 weeks paid parental leave (regardless of gender or carer status), with no waiting period, with Superannuation paid during unpaid leave as well

• Learning and development opportunities to support your career interests 

• Health and wellbeing support—access to Headspace and our EAP program, wellness facilities, and more 

• Share offers and insurance benefits 

• Social activities, community give-back programs and paid volunteer days 

We offer a range of flexible working and leave options, so you can balance your work and life commitments and interests. Have a conversation with us about how this could work for you.  
 

We embrace diversity with a foundation of safety, wellbeing and inclusion; where everyone belongs. We treat everyone with fairness, consideration and respect, regardless of gender, gender identity, marital or family status, sexual orientation, age, ethnicity, religious beliefs, cultural or socio-economic background, perspective, and experience – whether they work for us or not. We want to ensure everyone feels comfortable and safe to express ideas, questions and concerns. 

We strongly encourage applications from candidates of diverse backgrounds and lived experiences, including Aboriginal and Torres Strait Islander people and people living with disability. If you require any adjustments or support during the recruitment process, please contact us on   
 

Ready to help us keep cities moving? Apply today. 

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