Products Manager

2 weeks ago

Brisbane, Australia Queensland Government Full time

**Key responsibilities include**:

- Contribute to Product Strategy: Collaborate with cross functional teams collaboration to continuously enhance the customer experience and ensure alignment with product goals.
- Manage Customer Experience Design: Oversee customer service design, including customer research, testing and analytics to deliver high-quality customer experience interactions.
- Feature Delivery and Roadmap Management: Drive the delivery of features for Whole of Government Customer facing product/s through collaboration with stakeholders to maintain a roadmap and ensure continuous improvement.
- Product Oversight: Have an overview of the operations of the Product including design, configuration, security, and release management to ensure the service relevance, integrity, and availability of the service.
- Stakeholder and Vendor Relationships: Maintain effective relationships with vendor (s) and stakeholders to support the delivery of simpler, clearer, and faster services for Queenslanders.

To thrive in this role, you will need to demonstrate the following:
Demonstrate abilities in Saas / digital product management, including the ability to lead collaborative requirements gathering, develop roadmaps, and facilitate the design of services.
- Demonstrate an ability to work in and across multi-disciplinary teams, delivering customer insight in all phases of product delivery.
- Proven experience in stakeholder relationship development and management, including the ability to collaboratively manage and influence across organisation boundaries to align others behind a shared vision.
- Have experience in the development and execution of best-practice customer research, delivering insight into customer needs, expectations, preferences, and experiences; and the design and execution of user experience testing of digital services.
- Have excellent interpersonal skills and team management skills that foster trust, teamwork, and cooperation.

Applications to remain current for 12 months.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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