Practice Manager

We are seeking a passionate, highly capable and results-driven **Office Manage**r to join our dynamic team in **Lismore Doctors**.

As our Office Manager, you will be at the forefront of driving profitability and growth of **Lismore Doctors**. You will play a pivotal role in guiding a team of exceptional Nurses & Medical Receptionists and collaborate with the Doctors & Co. management team in supervising the clinic.

If you have a passion for driving results and empowering teams, then we are excited to have you on board immediately

You will be responsible for:
Operations
- Coordinate daily operations with staff, nurses, doctors
- Day to day liaison with doctors to ensure appropriate delivery of services, with an emphasis on doctor operating hours, planned leave and facilitating a group practice environment.
- Timely reporting of property maintenance, leasing and subtenant issues with management
- Updating health engine and online booking page
- Reduced number of patient and Doctor complaints
- Increased number of patient and Doctor compliments
- Coordinate and maintain accreditation

Human Resources
- Conduct interviews with HR & Medical Director when required
- Liaise with HR to appropriately handle complaints from staff and doctors
- Handing over Orientation Checklist to doctors on their first day
- Completed and signed orientation checklist must send to medical director and medical administrator
- Coordinate changes in doctors and staff rosters with management
- Coordinate doctors and staff leaves and find appropriate covers

Accounts and finances
- Accounts follow up with outstanding amount
- Coordinate monthly purchase orders with management
- Maintain daily, Medicare batching, exceptions, and rejections.
- Check billed patients for nurse incentive as they are performed
- Reconcile work cover and private billings on a weekly basis

To be successful in this role, you will ideally have:

- Exceptional leadership and motivational skills to inspire and empower nurses and medical receptionist to deliver exceptional performance in managing clinics
- Excellent analytical skills with the ability to interpret data to inform strategic business decisions
- Prior Office Manager experience of minimum 2 years
- Prior experience in the medical & health field is highly preferred
- A collaborative and solution orientated mindset with a focus on continuous improvement
- Excellent communication and negotiation skills with the ability to cultivate lasting relationships
- An advocate for safety, compassion and active listening in the workplace
- Prior experience in the use of relevant software Pracsoft, Medical Director and Best Practice.
- Experience with specific social groups serviced by practice, such as adolescents, aged care, migrant or refuge groups, Aboriginals, and Torres Straight islanders, etc.
- Experience CPR/Triage training
- Prior training and/or experience in management of emergencies, handling complaints, Medicare & health funds, basic infection control, safe handling & disposal of medical waste etc

About Us:
Doctors & Co. is a leading healthcare provider dedicated to delivering exceptional medical services across Australia. Our commitment to excellence, innovation, and patient-centric care sets us apart in the healthcare industry. We are a team of dedicated healthcare professionals who are committed to improving the lives of those we serve. Our organisation believes in providing compassionate care that is tailored to the individual needs of each patient.

Get in touch

Pay: $35.00 - $42.00 per hour

Expected hours: 38 per week

Schedule:

- 8 hour shift
- Shift work

Ability to commute/relocate:

- Lismore, NSW 2480: Reliably commute or planning to relocate before starting work (preferred)

**Experience**:

- Microsoft Office: 1 year (preferred)
- Administrative experience: 1 year (preferred)

Work Location: In person