IT Client Support Analyst

2 weeks ago

North Sydney, Australia Zurich Insurance Full time

A new adventure awaits- At Zurich we’re on a journey, even though we are 150 years young, we are lighting the way to a brighter future. A brighter future for you - focused on your career, your wellbeing and your community - as well as our customers and the planet.- This exciting adventure will drive positive impact. So, if you want to be part of a values led organisation, that is a leader in the insurance industry with a track record of making a real difference and continuously taking steps toward a sustainable future for our people, customers, communities, and our planet, read on- Let’s create a brighter future together, let’s make a difference- Work is something you do, not only somewhere you go. The way we work continues to evolve and at Zurich we are committed to creating ways of working that ensure you are helping to create a brighter future.An exciting opportunity exists to join our IT Client Services team as an IT Client Support Analyst.

In this first level support role, you will be part of a team of seven analysts providing a high level of customer service to a range of internal and external stakeholders. You will oversee the creation of incident/service requests as you resolve issues through troubleshooting and investigation.
- Important to your success - let's grow together- Experience using Active Directory, Cloud Desktop/VDI and Laptop
- Knowledge of Windows 10, MS Outlook 65, Outlook, Citrix
- Experience working within an ITIL environment
- High attention to detail and ability to prioritise tasks to deadlines
- Strong understanding of remote access tools for support
- Excellent communication and stakeholder management skills
- Belong. Zurich is here to support you-
- We could go on, but the main point is that Zurich is a place that you can truly belong and thrive

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