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Application Support Analyst

2 weeks ago

Seven Hills, Australia Kennards Hire Full time

Application Support Analyst

Seven Hills, NSW
- Western Sydney location | Onsite parking | Flexible work arrangements
- Competitive salary + generous employee benefits
- Great company culture | High performing team

Join the Fastest Growing Family-Owned Equipment Hire Company in ANZ

At our core, we're all about people - our team members and customers are part of our extended family. If you're looking for a supportive and dynamic work environment, you've found it here.

Our mission is to be the best hire company in the world. We don’t want to be the biggest, we want to be the best. By being the best, our people go home safely each day, we achieve excellence in customer service, and we innovate for sustainable growth.

**About the role**

Responsibilities;
- Prioritise end-user needs with a customer-centric approach, delivering excellent service and support.
- Utilise analytical thinking to troubleshoot problems, analyze data, and make data-driven decisions.
- Respond quickly to critical incidents under time-sensitive conditions with strong problem-solving skills.
- Perform routine maintenance tasks following established change management processes.
- Adapt to new technologies and changing environments.
- Collaborate with IT teams to troubleshoot complex technical issues and implement enhancements.
- Communicate effectively with stakeholders to gather requirements and ensure timely issue resolution.
- Document support processes and troubleshooting procedures for future reference.

**About you**
- Exposure to DW technologies and frameworks, BI and analytics tools (Microsoft desirable).
- Exposure to mobile technologies, web service and API frameworks.
- Strong proven technical, analytical, and troubleshooting skills
- Experience with JIRA suite of tools desirable.
- Strong customer focus
- Experience in managing multiple environments (Production and Non-Production).
- Must have a passion for learning and technology.

**Why Kennards Hire**

We are Australia and New Zealand's largest family-owned equipment hire company and our values are at the heart of everything we do; One Family, Fair Dinkum, Taking Hire Higher & Every Customer a Raving Fan

We offer great benefits and rewards such as;
- Profit Share bonus
- Paid parental leave
- Career progression and internal transfer opportunities - across state and international borders
- Staff discount rates on our hire gear
- Annual awards night, team BBQs and many other fun social events
- Flexible work arrangements are available, including hybrid working.