Assistant Manager

2 weeks ago

Brisbane, Australia Public Trust Office Full time

About the role
An exciting permanent opportunity has opened for a customer focused Assistant Manager to join the Customer Experience and Delivery team at Public Trustee Brisbane. If you are a motivated and enthusiastic leader who wants to be a part of a great team we want to hear from you.
We are looking for someone who will provide support to the Regional Manager in the operational management of the office, the delivery of excellent customer service and the promotion of the Public Trustee services in the region. The Assistant Manager also provides expert advice to senior management, customers and staff. The role has detailed and complex responsibilities and may include managing a work unit in the core business of the Public Trust Office and the management of complex or sensitive estates in the role of financial administrator, trustee or executor.

**To be successful in this role, you will have the following**:

- Excellent interpersonal and communication skills;
- Demonstrated flexibility, agility and resilience;
- The ability to deliver quality client experience outcomes in a complex and changing environment; and
- A commitment to serving the community.

**Your key responsibilities include**: for a full list please refer to the attached role description
- Assist the Regional Manager in the day to day running of the office, providing leadership to ensure that customers receive efficient and high quality,cost effective service in accordance with office policy.
- Provide support to the regional Manager in the preparation of regional budgets, financial reporting and monitoring systems.
- Monitor the performance of Regional Office work groups and provide guidance, mentoring and advice to staff on matters regarding their casework.
- Deal with difficult and highly complex case files, managing customer conflict which may arise from any case file and responding appropriately to complaints.
- Appearing at Queensland Civil & Administrative Tribunal (QCAT) and other tribunal hearings on behalf of the Public Trust Office.
- Administer or manage complex estates of customer and deceased persons including the preparation of statements of account in accordance with professional standards, legislative and audit requirements. How to apply

If you are interested in working with us, please provide the following information to help us assess your suitability:
*
- Your current resume, including a comprehensive employment history and any relevant qualifications and professional certifications you hold.
- A cover letter (no more than two pages) outlining recent examples of your ability to demonstrate the 'Key capabilities' required to perform the 'Key responsibilities' of the role, as outlined above.
- Contact details for two referees. At least one referee should have thorough knowledge of your conduct and performance within the previous two years. If you are a current or previous public service employee, please nominate a referee who can report on your public service employment.
- Details of any visa conditions if you are not an Australian citizen or do not have permanent residency status.This work is licensed under a Creative Commons Attribution 3.0 Australia License.

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