Assistant Manager
3 weeks ago
Mercure Upper Mount Gravatt, Queensland, Australia
2 days ago Be among the first 25 applicants
Be part of the Accor family with limitless career opportunities and benefits. We are seeking an energetic and enthusiastic Assistant Manager to ensure the smooth and efficient running of the hotel's operation with a high level of customer service provided at all times.
Responsibilities- Assist and oversee the day-to-day operations of the Front Office team and work closely with housekeeping, maintenance and Food & Beverage teams
- Supervise and monitor team members with leadership that motivates the entire team
- Take initiative to ensure all interactions with guests are positive and productive
- Ensure the smooth and efficient running of the hotel's operation in the absence of the General Manager/Front Office Manager with a high level of customer service
- Actively resolve complaints and challenges presented by guests to reach win-win outcomes
- Ensure management presence visible on Front Desk and in the lobby during key times
- Process and assist with check-in and check-out of guests when needed
- Respond to and coordinate emergency situations
- Assist with preparation and service of all-day dining and cafe orders and assist in the restaurant when needed
- Relevant experience in the hotel industry
- Strong working knowledge of Microsoft Outlook, Microsoft Office and Opera
- Guest-obsessed focus
- Ability to navigate change and provide quick-thinking solutions
- Leadership qualities with the ability to assist colleagues and maintain high levels of communication with other departments
- Clear and confident communication skills – both written and verbal
- Hold a valid Responsible Service of Alcohol certificate, First Aid and Food Safety Supervisor training
- Ability to work across a rotating roster including mornings, evenings and weekends
- An opportunity to Work Your Way, Learn Your Way and experience Benefits Your Way at Accor
- Contribute to the greater good of the Hotel Operation
- Work alongside passionate industry professionals
- Mentorship from experienced Accor hospitality professionals
- Not Applicable
- Full-time
- Other
- Computer and Network Security
Brisbane, Queensland, Australia listed activity and location history have been trimmed for clarity. Referrals and other automated site notices have been omitted to focus on the job content.
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