Ngr Operational Interface Adviser

**Req. Id**:9695

**Date**:28 May 2025

**Location**:Brisbane, QLD, AU, 4000

**Company**:Queensland Rail

**About us**
- We are a large and fully integrated business that provides services that are pivotal to the success of Queensland and its people. Our culture is one based around safety and performance.

With a growing investment in rail, it is an exciting time to be a part of the changing landscape of SEQ.

**What Queensland Rail has to offer**
- Approximately 13 month fixed term role based in Brisbane’s CBD (possibility for extension)
- Salary starts at $135,199 plus up to 12.75% superannuation
- Flexible working options to support the balance between work and personal commitments
- Free rail travel to and from work + discounted rail travel for off-duty travel
- Exposure to one of the largest rail infrastructure projects in SEQ
- Ongoing support to develop your experience and skills
- We pride ourselves on our Safety Culture, we ‘work safe’ so that everyone goes ‘home safe’
- Access to our new Fitness Passport - a discounted workplace health and fitness program giving you and your family access to a wide range of gyms and pools throughout the state
- Access to QR's competitive Employee Benefits + 1 Team Values, Diverse and Inclusive working environment
- Employee Assistance Program providing employees with holistic and contemporary health and wellbeing programs
- Salary packaging and novated leasing options

**About the role**
- The NGR team is a centralised team that interfaces and engages with a wide range of stakeholders, both internal and external partners to ensure seamless operations of the State owned NGR fleet on the Queensland Rail network.

Our New Generation Rollingstock team have an exciting opportunity for an Operational Interface Adviser to join the team based in Brisbane City. You will be required to work closely with internal and external stakeholders to ensure Queensland Rail’s operational requirements and obligations are being met sufficiently. You will also work with internal business stakeholder to define, scope and then communicate wayside systems requirements to external stakeholders.

**Day-to-day responsibilities of this role will include**
- Liaise closely with external stakeholders to ensure Qld Rail operational requirements and obligations are being met
- Collaborate with internal stakeholders to define, scope and communicate wayside systems requirements to external stakeholders
- Maintain internal fault and maintenance records to ensure contractor compliance with stabling yard requirements
- Coordinate activities between internal and external stakeholders on the provision and support of Contractor facilities, access and IT requirements in Qld Rail stabling yards
- Manage Contractor interface requirements including facility faults, induction and access cards (QR and Contractor sites), and training compliance tracking and actioning
- Coordinate onboarding of Contractor personnel, providing input into investigations (data downloads, CCTV requests)
- Plan and manage interface activities between QR and contractors including induction site visits, familiarisation activities (rollingstock), and assurance activities
- Assist NGR Assurance and provide support to Project teams, from time to time including attendance at evening assurance activities conducted at stabling sites.

See position description here.

**About you**
- Proven experience planning, analysing, and maintaining transport operations.
- Exceptional communication, negotiation, and conflict resolution skills.
- Ability to establish and develop working relationships with stakeholders and collaborate with other teams/leaders.
- Proven experience of working towards deadlines - aligning projects & tasks to business requirements
- Ability to be agile and highly adaptable to changing plans/ targets

**Sounds great, what’s next?**

The recruitment and selection process for this position might require shortlisted applicants to undertake Psychometric Assessment, Pre-Employment Health Assessment and background checks that might also include Criminal History and Credit Checks.

As Queensland Rail is committed to creating a diverse and inclusive workplace, we encourage women, Aboriginal and Torres Strait Islander people, people with disability, people from non-English speaking backgrounds, and members of other diverse groups to apply.