Remediation Specialist

Company Description

Welcome to This Australian Life.

From the millions of Australians we protect, to those that make it happen every day at TAL, people really are what we’re all about. We want to grow with you. Achieve with you. And support you to do your best work. That's why we're focused on developing leadership, promoting diversity, rewarding excellence and retaining great talent.

We're always looking for people who want to go further with us. People who do what’s right, aim high, and work smart. Why not see where we can go?

**Job Description**:
The Remediation Specialist role is a delivery role which will support the analysis and remediation delivery of internal and external Customer impacting items, requiring remediation across the Individual Life business. The role is responsible for analysing customer impact and supporting the broader team in the development and delivery of customer remediation activities. The role is responsible for working closely with the reconciliation, finance, operations and risk teams to support the implementation of remediation initiatives within the Individual Life Remediation function, with a particular focus on ensuring effective customer outcomes in line with TALs Customer philosophies within the risk management framework.

In this role you will:

- Conduct root cause analysis of identified risks in consultation with the business.
- Liaise directly with customers via telephone contact or written communication, keeping customers up to date with the progress of any remediation activities.
- Work with the Individual Life Line 1 Risk team to ensure incident management and adequate visibility of all items identified requiring remediation.
- Support the formulation of corrective strategies and implementation plans for key corrective actions and preventative controls, including obtaining relevant approvals.
- Deliver weekly remediation reporting data and stakeholder reporting.

**Qualifications**:
To be successful in this role you will have,
- Financial Remediation / Operational Risk & Compliance Background.
- Familiarity with the relevant regulatory and legal compliance requirements (e.g. APRA/Life Act) of a Life Insurance Company.
- Computer literacy and a good knowledge of relevant software including MS Excel.
- Knowledge of relevant TAL Business Unit administrative systems will be highly regarded.
- A strong understanding of the insurance industry including detailed operational knowledge.

You’re always accountable for your actions. You never give up. You strive to find the best outcomes for customers and partners. And you value working together to find the best solutions for problems.

Additional Information

Work is a big part of this Australian life, and we work hard to make it one of the best parts. We don’t just say it; we do it. We offer a workplace that’s inclusive and flexible, supporting our people with options that let them make the most of their careers.

We know the value of having different people from all walks of life, with varied points of view and attributes regardless of their age, ethnicity, religion, sexual orientation, gender identity, intersex status or any disabilities they might be living with. We strive for a diverse and inclusive workplace where a sense of belonging encourages people to bring their full selves to work.

LI-Hybrid

Everyone at TAL has a responsibility to do the right thing and is accountable for the way they conduct themselves. Our expectations are that you follow the principles set out in our Code of Conduct when you come to work every day. Risk management is everyone’s responsibility.