HR Graduate Advisor

4 days ago

Brisbane Central Business District, Australia HAYS Full time

HR GRADUATE ADVISOR | BIG 4 BANK | APPLY NOW

**Your new company**
To be successful with this Big 4 Bank you will go above and beyond to achieve great results for the customer, the company and yourself. We love working with this institution because they are passionate about diversity and inclusion and will guarantee you are a valued member of their community.

**Your new role**
Within the Colleague Services team, you will deliver a great colleague experience through various channels (phone, portal cases), providing generalist advice and support on HR related policies, processes and systems.

Your responsibilities include but are not limited to:

- Providing timely and accurate advice to colleagues in relation to People & Culture processes and policies
- Promoting self-service through Knowledge Articles
- Facilitate effective links between all relevant People & Culture teams
- Accurate data input of RTM tasks
- Work effectively with peers to understand the issues to be solved
- Coach colleagues on People & Culture processes and policies
- Monitor processes and suggest improvements to team ways of working
- Communicate effectively to obtain a shared understanding of priorities and deliverable
- Meet agreed internal standards, productivity targets and customer satisfaction ratings

This is a 3-month temporary position with the view to extend. You will receive a competitive hourly rate + super You will be expected to work a standard Monday to Friday working week.

**What you'll need to succeed**
In order to be successful in this role you will have:

- A tertiary qualification or equivalent in Human Resources or relevant business discipline
- Experience in high volume processing contact centre/operations.
- Understanding of legislation and ability to interpret policies
- A broad understanding of P&C functions such as ER, Remuneration & Benefits, OH&S, Performance Management etc.
- Portal knowledge, actively managing WIP and new case volume
- Highly competent in Microsoft Office i.e.. Word, Excel, PowerPoint
- Ability to understand Business Unit issues
- Relationship management skills to provide solutions to Colleagues and Managers with varying degrees of knowledge
- Negotiation and advocacy skills

**What you'll get in return**
In exchange for your commitment, you will be offered extensive training and potential contract extension down the track This Big 4 strives to deliver exceptional outcomes that push the limits and expectations of their employees.

**What you need to do now**

**LHS 297508** #2665979

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