Customer Care Consultants

3 weeks ago

Sydney, New South Wales, Australia BizCover Full time
BizCover who?

You haven't heard of us? We dominate the SME business insurance market by having an online platform that makes comparing and buying business insurance a super easy process. Not to toot our own horn but we have been recognised in Deloitte's fast 50 companies as one of the fastest growing technology companies and Westpac's top 20 businesses of tomorrow - #killingit

So what?

We are looking for a Customer Care Specialist to join our team. As a Customer Care Consultant at BizCover, you will be part of an online business insurance service that simplifies comparing and buying business insurance from leading insurers. Our founders were passionate about providing small businesses with fair insurance coverage, breaking down barriers to obtaining the right insurance in an industry dominated by big players. As a Customer Care Consultant, you will be responsible for ensuring every customer has an exceptional experience when dealing with the company. You'll work closely with customers, acting as their point of contact, providing product support, and addressing any concerns that may arise. The ideal candidate will have excellent communication and problem-solving skills, a passion for technology, and a desire to help customers.

Responsibilities

- Respond to customer inquiries via email, phone, and chat.
- Work closely with customers to understand their needs and provide tailored advice.
- Troubleshoot technical issues to help customers make the most of our platform.
- Keep up-to-date with insurance industry knowledge to provide the best possible recommendations.
- Maintain accurate records of customer interactions and provide feedback to management.
- Identify areas for improvement in our processes and suggest creative solutions.
- Follow up with customers to ensure their issues have been resolved.

- 2+ years of experience in a customer service or support role is desirable
- Excellent communication skills, both verbal and written.
- Ability to quickly learn new technology platforms and software.
- Strong problem-solving skills and attention to detail.
- Ability to work collaboratively in a team environment.
- Strong time-management skills and ability to work independently.
- Experience working for an online business is preferred.

- Hybrid working model with flexibility to work from home and the office - 3 days a week from home 2 days a week in office based in Townhall

- If based outside of Sydney, you will work fully remotely

- Exciting and rewarding team culture
- Quarterly recognition awards
- Business Casual dress code
- Rewarding Employee Incentive Program
- Employee benefits package
- Growing company with progression opportunities

What Kind of Person Works Well in our Company

Diversity of employees makes for a creative and fun workplace. BizCover is a melting pot of cultures and personalities, but to constantly strive to be the best we can, we look for people who are –
Customer Fanatics - noun: a person who delivers a first class customer experience every time
Drumbeaters - noun: a person who enthusiastically celebrates and supports their team mates and the business
Finishers - noun: a person you can trust to get it done
Advancer - noun: a person who always wants do better

#J-18808-Ljbffr

  • Customer Care Consultant

    1 week ago

    Sydney, New South Wales, Australia Sirius People Full time

    **Customer Care Consultant**- **Permanent Opportunity**Regents Park location - Hybrid WFH**- **$60,000k + Super**Sirius People are currently working with a client in the manufacturing industry and are looking for a Customer Care Consultant to join the team.**ABOUT THE ROLE**:You will be responsible for the below duties:- Customer Care - provide best customer...

  • Customer Care Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Regency Care - Assistive Technology Partners Full time

    OverviewCustomer Care Consultant - Western Sydney Lead at Regency Care, Assistive Technology Partners.This role focuses on enhancing the quality of life for individuals with disabilities while driving the Western Sydney expansion.You will work with clients and Occupational Therapists (OTs) to identify and implement assistive technology solutions and take...

  • Customer Care Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Sirius People Full time

    **Temp to Permanent Opportunity**Regents Park location**- **$36 p/h + Super**Sirius People are currently working with a client in the manufacturing industry and are looking for a Customer Care Consultant to join the team.**You will be responsible for the below duties**:- Customer Care - provide best customer service to B2B customers, quote to cash order...

  • Customer Care Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Beaumont People Full time

    $65k + Super + Company and Team Bonuses- Career Progression Opportunities- Collaborative and Supportive Team Environment**About the Opportunity**Based in Regents Park this award-winning business has been around for more than 130 years. Working in both the commercial and residential sector of the HVAC industry, over the past 3 years they have experienced an...

  • Customer Care Consultant

    1 week ago

    Sydney, New South Wales, Australia Eatfirst Full time

    Overview EatFirst is Australia and New Zealand's leading Food Management Platform, helping businesses streamline how they order and experience food at work.We're a fast-growing, tech-driven company on a mission to transform office food, from everyday catering to standing orders, pantry supplies, and beyond. With nearly two decades of local experience and the...

  • Customer Care Consultants

    3 weeks ago

    Sydney, New South Wales, Australia BizCover Full time

    Customer Care Consultants1 day ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.This range is provided by BizCover. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.Base pay rangeA$57,000.00/yr - A$57,000.00/yrBizCover who?You haven't heard of us? We...

  • Customer Care Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Sonova Full time

    Who we areIn a life without sound, our work provides meaning. As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing. To enable a life without limitations, we - through our core business brands Phonak, Unitron, Hansaton, Advanced Bionics...

  • Customer Care Consultant

    2 weeks ago

    Sydney, New South Wales, Australia Hudson Australia Full time

    **About the role**:As a Customer Care Consultant, you will be primarily responsible for providing excellent customer service and support to the members. There are two types of teams that are currently looking for their future teammates and we will tell you all about them.**The role**:- **Full-time, Permanent position**:- **Modern brand-new offices**:-...

  • Customer Care Consultants

    2 weeks ago

    Sydney, New South Wales, Australia BizCover Full time

    BizCover who?You haven't heard of us? We dominate the SME business insurance market by having an online platform that makes comparing and buying business insurance a super easy process. Not to toot our own horn but we have been recognised in Deloitte's fast 50 companies as one of the fastest growing technology companies and Westpac's top 20 businesses of...

  • Customer Care Consultant

    1 week ago

    Sydney, New South Wales, Australia Sonova Group Full time

    Select how often (in days) to receive an alert:In a life without sound, our work provides meaning.As a leading provider of innovative hearing care solutions, we are not just a company that makes products: we are a team on a mission to help people enjoy the delight of hearing.To enable a life without limitations, we – through our core business brands...