Patient Liaison Officer

Join our dedicated team and play a vital role in contributing to increased revenue raising for the Illawarra Shoalhaven Local Health District_

$36.45 - $37.29 per hour + 11.5% super & salary packaging **|** Temporary Part Time until 4 January 2026** |**Shoalhaven District Memorial Hospital (SDMH) **|**REQ574729 **| Grade**: Administration Officer Level 4 **|** **Applications close**: 1 June 2025

**Join us in shaping healthier futures. Together we can do more.**

Provide a customer focused service to staff and patients of SDMH whilst ensuring that all inpatients are assessed and classified with regard to their financial classification (holder of private health insurance, MVA, DVA, worker's compensation, ineligible overseas visitors, defence force personnel, police force serving members etc.

Actively promoting and marketing to encourage conversion of patients, with private health insurance, from non-chargeable to chargeable status.

Liaising with appropriate areas to ensure that patient billing information is obtained in a timely fashion in order to meet Revenue Department requirements. This position contributes significantly to increasing revenue for the organisation.

For more information and to view the position classification, see the **Position Description**here.

**A little about us.**

Shoalhaven Hospital, located on Yuin Country, is the main acute care hospital for the Shoalhaven region, providing emergency care, medical, surgical and orthopaedic services. The hospital has an Intensive Care Unit focusing on high dependency and coronary patients, Children’s Ward and Maternity Unit, as well as a purpose-built regional Cancer Care Centre and sub-acute Mental Health Unit.

With a significant redevelopment of the hospital currently underway and a strong focus on career development, there has never been a better time to join our progressive and growing team in the Shoalhaven.

**Benefits of working with ISLHD.**

We understand that balancing career aspirations with the demand of the everyday, as well as maintaining a healthy work-life balance, can be a challenge. To help with this, we offer a range of benefits which include:

- Allocated Days Off (ADO) - once a month take a paid day off (eligible full-time employees)
- Salary packaging - less tax and more take-home pay
- Novated leasing - lease a car and pay for all running costs out of your pre-taxed salary (eligible full-time employees)
- Fitness Passport - discounted gym membership that both you and your family can enjoy (eligible employees)
- Employee Assistance Program (EAP) - free confidential and professional assistance for staff and their families
- Discounted health insurance is available through a number of different private health insurance providers. Talk to your provider today for more information
- Career progression, professional development and secondment opportunities
- Applicable vaccination requirements for a Category A role.
- ISLHD is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees._
- ISLHD is dedicated to fostering a child-safe environment that respects and upholds the rights of children and young people, aligned with NSW Health’s commitment to implementing the _Child Safe Standards._ We aim to ensure that children and young people feel safe, supported, and included in their care. All current and prospective staff are expected to prioritise the safety, welfare, and wellbeing of children and young people, actively working to protect them from harm and abuse._

**Need more information or help applying?**
- Visit the Stepping Up website here. Stepping Up supports Aboriginal people to navigate the recruitment process and find a career or employment in NSW Health.
- Follow us on social media: Facebook, Instagram, LinkedIn and YouTube.