Customer Service Representative for Dental Group

4 days ago

Lynbrook, Australia My Dentist Network Full time

Are you a people person with a knack for communication and a passion for helping others achieve their goals? My Dentist Network is looking for a **dynamic and customer-focused individual** to join our team as a Dental Customer Representative. If you're eager to make a real impact and help patients on their journey to a healthier, happier smile, we want to hear from you

In this varied and rewarding role, you'll be the crucial link between our clinicians and patients, ensuring a seamless and positive experience from start to finish.

**What You'll Do**:

- **Empower Patients**: Clearly and effectively discuss and present treatment plans developed by our expert clinicians, helping patients understand their options and benefits.
- **Lead follow-up**:Work alongside our team to handle inbound customer leads from our marketing channels using our CRM
- **Navigate Financials**: Confidently discuss various payment options with patients, ensuring they feel comfortable and informed about their choices
- **Re-engage & Re-activate**: Skillfully reactivate patients who haven't proceeded with treatment, reigniting their interest and helping them move forward with their dental health goals.

**What We're Looking For**:

- **Patient-Centric Approach**: A genuine desire to help people and provide exceptional customer service.
- History of **Customer Service** Experience: Whether its in a call centre, reception but experience communicating on phone to customers is essential
- **Communication Pro**: Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically.
- **Organized & Proactive**: Strong organizational skills and the ability to manage multiple tasks and priorities effectively.
- **Tech-Comfortable**: Familiarity with CRMs

**Job Types**: Full-time, Part-time

Pay: $26.09 - $36.00 per hour

Work Authorisation:

- Australia (required)

Work Location: In person

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