Customer Service Representative for Dental Group

3 days ago

Lynbrook VIC, Australia MYD Full time

Are you a people person with a knack for communication and a passion for helping others achieve their goals? My Dentist Network is looking for a dynamic and customer-focused individual to join our team as a Dental Customer Representative. If you're eager to make a real impact and help patients on their journey to a healthier, happier smile, we want to hear from you

In this varied and rewarding role, you'll be the crucial link between our clinicians and patients, ensuring a seamless and positive experience from start to finish.

What You'll Do:

  • Empower Patients: Clearly and effectively discuss and present treatment plans developed by our expert clinicians, helping patients understand their options and benefits.
  • Lead follow-up: Work alongside our team to handle inbound customer leads from our marketing channels using our CRM
  • Navigate Financials: Confidently discuss various payment options with patients, ensuring they feel comfortable and informed about their choices
  • Re-engage & Re-activate: Skillfully reactivate patients who haven't proceeded with treatment, reigniting their interest and helping them move forward with their dental health goals.

What We're Looking For:

  • Patient-Centric Approach: A genuine desire to help people and provide exceptional customer service.
  • History of Customer Service Experience: Whether its in a call centre, reception but experience communicating on phone to customers is essential
  • Communication Pro: Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically.
  • Organized & Proactive: Strong organizational skills and the ability to manage multiple tasks and priorities effectively.
  • Tech-Comfortable: Familiarity with CRMs
  • Dental Interest: While dental experience is preferred, it's not essential We're happy to train the right candidate who demonstrates enthusiasm and a willingness to learn about the dental industry.

If you're ready to take on a pivotal role within a supportive and growing dental network, apply today Join My Dentist Network and help us create beautiful smiles and lasting patient relationships.

Send cover letter and resume to

Job Types: Full-time, Part-time

Pay: $26.09 – $36.00 per hour

Work Authorisation:

  • Australia (Required)

Work Location: In person

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