Ict Systems Support Officer

5 days ago

Greater Adelaide SA, Australia UnitingSA Full time

**Your Mission**:
Join a fast-paced IT environment where your technical expertise keeps our systems humming and our people connected. As the go-to tech troubleshooter, you’ll be the first line of defence against system issues, security threats, and user frustrations, making a real impact every day.

**What You’ll Be Doing**:

- Deliver responsive **L1-L2 support** across desktops, systems, telephony, mobile devices, and AV systems.
- Administer user accounts, security policies, and configurations via **Active Directory** and **Microsoft 365**.
- Manage Exchange, Intune, Endpoint Configuration Manager, and MDM platforms.
- **Troubleshoot** network issues, hardware faults, and software bugs with precision and speed.
- Monitor and escalate cyber security threats, ensuring a **secure** digital environment.
- Collaborate on IT projects, audits, and continuous **improvement** initiatives.

**Tech Stack You’ll Work With**:

- **OS & Platforms**: Windows 10/11, Windows Server, iOS, Android
- **Tools**: Active Directory, Group Policy, Exchange, Intune, PowerShell, Defender, Trend
- **Apps**: Microsoft 365, Endpoint Manager, AV systems
- **Networking**: LAN/WAN, DHCP, Printing Services, basic network troubleshooting

**Why You’ll Love It Here**:

- **Salary Packaging**: Up to $15,900 tax-free + $2,650 for meals/entertainment + novated leasing.
- **Leave Loading**: 17.5% boost to your holiday pay.
- **Wellbeing Support**: EAP access
- **Career Growth**: Regular training, upskilling, and exposure to enterprise-level tech.
- **Culture**: Casual Fridays, inclusive team vibe, and a mission-driven workplace.
- **Coffee Perks**: Fuel your day with our in-house coffee machine, because great support starts with great coffee.
- **Parental Leave**: 16 weeks paid leave.

**Who You Are**:

- A tech-savvy problem solver with a passion for user support and system reliability.
- Experienced in help desk/service desk environments and enterprise IT tools.
- Skilled in troubleshooting across hardware, software, and networks.
- Cyber-aware and proactive about security best practices.
- A team player who thrives in collaborative, service-oriented environments.

**Must-Haves**:

- Tertiary qualification in IT (Cert IV, Diploma or Degree).
- SA Driver’s Licence.
- DHS Working with Children Check.
- NDIS Worker Screening Check.

**Why UnitingSA?**

We’re a values-driven organisation making a real difference in the community. As part of our IDT team, your work powers the systems that support aged care, disability services, housing, and more. You’ll be part of something bigger-tech with purpose.

**Ready to Apply?**

Want to know more? Reach out to **Damien Rollond,** Manager ICT Support Services on **08** **8440 2123** for a confidential chat.

You can review the Job Description by following the prompts to apply.

**Applications close**:Wednesday 22**nd** October 2025**:

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