Engagement & Intake Coordinator - Ndis

**Engagement & Intake Coordinator - NDIS | Alpha Care And Share**

**Office**: Logan, QLD

**About** **Alpha Care And Share**:
Alpha Care And Share is a highly respected NDIS provider specialising in mental health and disability services, particularly community participation and comprehensive in-home support. We transform lives through exceptional care, innovation, and genuine compassion. With a commitment to person-centred support, we empower our participants to achieve their personal goals and significantly improve their quality of life.

**About this Exciting Opportunity**:
Are you passionate about building strong community connections and empowering people with disabilities? Do you thrive in a dynamic, people-focused environment where every day presents an opportunity to make a meaningful difference?

We are looking for an enthusiastic and driven **Engagement & Intake Coordinator** to significantly enhance participant growth, deepen community partnerships, and ensure an exceptional onboarding experience. This strategic and engaging role will allow you to utilise and expand your professional network, directly influencing Alpha Care And Share’s continued success and positive impact on participants' lives.

Your Key Responsibilities:

- Develop and nurture meaningful relationships with Support Coordinators, Plan Managers, Local Area Coordinators (LACs), hospitals, allied health professionals, social workers, and community groups.
- Actively represent and promote Alpha Care And Share at events, networking functions, and community meetings, building our brand and referral pipeline.
- Lead participant engagement meetings, ensuring clear communication and tailored support.
- Oversee and streamline the participant intake process from initial contact to service commencement, ensuring a positive and welcoming experience.
- Identify and cultivate new growth opportunities and referral sources.
- Keep accurate records of referrals, activities, and engagements in our CRM system.
- Collaborate effectively with our Service Manager and Director to meet and exceed monthly growth objectives and Key Performance Indicators (KPIs).
- Assist with additional responsibilities and ad hoc tasks as needed by management, contributing to the team's broader operational goals.

**What You'll Bring**:

- Minimum of 2 years’ experience in engagement, business development, support coordination, or intake coordination, ideally within the disability sector.
- Outstanding interpersonal and communication skills that build trust and strong professional relationships.
- Proven ability to leverage your existing professional network to facilitate participant growth and referrals.
- Strategic mindset, proactive attitude, and passion for achieving measurable growth.
- Exceptional organisational skills, detail-oriented with the ability to multitask effectively.
- Genuine dedication to person-centred care principles and continuous improvement.
- Competency with CRM systems, data management, and documentation.

**Why Choose Alpha Care And Share?**
- A genuinely supportive, inclusive culture where your voice and contributions are valued.
- Collaborative team environment featuring regular checkins and robust professional development opportunities.
- Opportunities for professional advancement in a rapidly growing organisation.
- Attractive remuneration package of $75,000 - $85,000 per annum, with potential for performance-aligned rewards that reflect meaningful contributions to organisational growth.

**Success Stories at Alpha Care And Share**:
Recently, one of our participants significantly improved their independence and community engagement through our personalised community access support and tailored in-home care. They can now actively participate in community activities and maintain a fulfilling life within their own home environment. Join us and be a part of creating similar successes.

**Alpha Care And Share - Empowering Lives, Strengthening Communities.**

Pay: $75,000.00 - $85,000.00 per year

**Benefits**:

- Travel reimbursement

Schedule:

- Day shift
- Monday to Friday

Supplementary Pay:

- Performance bonus

Work Authorisation:

- Australia (required)

Work Location: In person