Client Services Officer

6 days ago


Canberra, Australia ACT Government Full time

The Long Service Leave Authority (the Authority) is a small organisation established to administer portable long service leave benefit schemes under the _Long Service Leave (Portable Schemes) Act 2009_, for workers in the ACT engaged in the Building and Construction, Contract Cleaning, Community Sector and Security Industries.

The Client Services Team is the central point of contact for the Authority, receiving inquiries from employers and workers’ relating to new and existing registrations, quarterly return submission and payment, employee entitlement and employer reimbursement eligibility, legislative compliance matters and the notification of outstanding levies and/or late payment fees under the portable schemes’ legislation. The team has the responsibility to ensure that employers and workers for each covered industry are registered with the Authority and employer’s quarterly returns are processed correctly and the appropriate levies are paid in accordance with the legislative timeframes.

The Authority provides staff with flexible workings arrangements, access to a range of varying roles and training that is tailored to their career goals. Staff working within the Authority are expected to demonstrate and deliver quality customer service outcomes and exhibit teamwork skills, be proactive and willing to continuously improve, be outcome focused and accountable for their actions.

**Eligibility/Other requirements**: Current driver’s licence not essential. A merit pool will be established from this selection process and will be used to fill future vacancies over the next 12 months.



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