IT Support Analyst

3 days ago

Sydney, Australia Clayton Utz Full time

The role

We currently have an exciting opportunity for an IT Support Analyst with experience across level 1 IT support. This is a full time, 1-year fixed term role based in our Sydney office.

The Infrastructure Services team

The Clayton Utz Infrastructure Services team is dynamic, diverse and cutting-edge, providing a full-spectrum of innovative technology solutions across our nation-wide offices. We utilise a range of technologies to facilitate smooth and efficient IT services across all areas of our business. You will receive an opportunity to engage and learn from a number of teams within Infrastructure Services including Infrastructure Support, Information Specialist, Standard Operating Environment, Business Systems, Technical Infrastructure Services, Development, Communications and Security.

Key responsibilities

As part of a team of 8 IT Support Analysts you will have a breadth of IT technical knowledge and skills to liaise with internal customers over the phone and face to face. Your focus will be to trouble shoot and problem solve level 1 IT related issues and escalate to level 2 and 3 when required. You will work with SLAs and be flexible with your working hours on a rotational roster and some weekends as required.

Skills & Experience

To be successful in this role, you will have 1 to 2 years' experience in level 1 IT support providing outstanding customer service delivery to internal customers. Your articulate and clear verbal and written communication skills, IT problem solving skills, attention to detail and friendly persona with customers will see you succeed.
- The ability to identify issues that need to be escalated to level 2 and 3 support
- Experience with Windows10/11, Outlook 365/2016, and desktop virtualisation familiarity
- Familiarity with document management systems (e.g. iManage Work 10 and printing support)
- Experience supporting Remote Access, A/V, Tablet and iPhone queries
- Strong customer service skills
- Excellent communication skills (oral and written) with strong phone etiquette
- A strong focus on customer satisfaction and working to SLAs
- Previous experience in professional services would be highly regarded

LI-AS

How to Apply?

Consultant Contact Details

Gail Anderson, (08) 9426 8415

Accessibility and Inclusion


For more information on Clayton Utz, please visit

or follow us on

LinkedIn here


Agency submissions

  • Application Support Analyst

    1 week ago

    Sydney, Australia Latitude IT Full time

    Excellent Application Support Team in Sydney - Leverage your tech skills in Networking & SQL - Fantastic opportunity to level-up your app support career Our client is seeking an Application Support Analyst to join their growing support team due to a promotion. You will work in an extremely collaborative environment with exciting opportunities to get...

  • Security Analyst

    2 weeks ago

    Sydney, New South Wales, Australia Kinetic IT Full time

    Join to apply for the Security Analyst role at Kinetic IT1 day ago Be among the first 25 applicants Join to apply for the Security Analyst role at Kinetic ITGet AI-powered advice on this job and more exclusive features.About Kinetic IT: We are recognised market leaders in the delivery of high-quality technology solutions to large public, private, and...

  • IT & Desktop Operations Support Analyst - Level 2

    3 days ago

    Sydney, Australia Latitude IT Full time

    IT & Technical Support focused on Microsoft EUC technologies - Join a leading ASX200 listed organisation in the heart of Sydney, CBD - Level 2 escalations and support focused We currently have a new opportunity available for an experienced **IT & Desktop Operations Support Analyst** based here in Sydney, to join a highly regarded ASX200 listed...

  • Business Analyst

    5 days ago

    Sydney, New South Wales, Australia It Alliance Australia Full time

    One of our Federal Government clients is looking for Business Analyst in Canberra.We are looking for the following Skills/Experience:Demonstrated experience as a Business Analyst.Candidates should have a minimum of 5-10 years of experience in business analysis or a related field.Business analysis skills including requirements gathering and definition,...

  • Technical Business Analyst

    3 weeks ago

    Sydney, New South Wales, Australia Libran IT Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Libran ITOur aviation client is looking for a Digital Business Analyst with Amadeus experience to join their agile delivery team.This role will focus on translating business needs into clear, actionable requirements for digital solutions within a complex and...

  • Application Support Analyst

    3 days ago

    Sydney, Australia Genesis IT&T Pty Ltd Full time

    A leading government agency is seeking a **Remedy Application Support Analyst** for an initial **6 month contract** based in **Sydney CBD/hybrid**. The **Application Support Analyst** contributes to the development and maintenance of large, complex corporate systems that facilitate the achievement of the agency's core business through the use of process and...

  • Business Analyst

    4 weeks ago

    Sydney, New South Wales, Australia IT Alliance Australia Full time

    One of our Federal Government clients is looking for Business Analyst in Canberra.We are looking for the following Skills/Experience:Demonstrated experience as a Business Analyst. Candidates should have a minimum of 5-10 years of experience in business analysis or a related field.Business analysis skills including requirements gathering and definition,...

  • Business Analyst

    4 weeks ago

    Sydney, New South Wales, Australia IT Alliance Australia Full time

    One of our Federal Government clients is looking for Business Analyst in Canberra.We are looking for the following Skills/Experience:Demonstrated experience as a Business Analyst. Candidates should have a minimum of 5-10 years of experience in business analysis or a related field.Business analysis skills including requirements gathering and definition,...

  • Technical Business Analyst

    3 weeks ago

    Sydney, New South Wales, Australia Libran IT Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Libran ITOur aviation client is looking for a Digital Business Analyst with Amadeus experience to join their agile delivery team. This role will focus on translating business needs into clear, actionable requirements for digital solutions within a complex and...

  • Technical Business Analyst

    3 weeks ago

    Sydney, New South Wales, Australia Libran IT Full time

    Get AI-powered advice on this job and more exclusive features.Direct message the job poster from Libran ITOur aviation client is looking for a Digital Business Analyst with Amadeus experience to join their agile delivery team. This role will focus on translating business needs into clear, actionable requirements for digital solutions within a complex and...