Receptionist/customer Service

2 weeks ago

Bundall, Australia VM Group Pty Ltd Full time

VMA Promotional Products are looking for a Receptionist/Customer Service Consultant to help in the day-to-day operation of our business. You will be taking & making calls and talking to clients and helping them in their selection of products, talking to distributors and organising shipments etc.

While age is not important, your attitude is, so we are looking for a hard-working individual with a 'can do' attitude.

This is a fulltime role with a growing company.

**Requirements**:

- Demonstrate a willingness to call existing clients on a daily basis to secure new orders
- Proactive and effectively manage client orders and follow-ups
- Ensure all leads are entered into the CRM effectively ensuring detailed notes are logged along with the phone calls
- Set reminders and follow-ups as required
- Schedule and track orders, manage freight and delivery and keep the client fully informed
- Provide Face to Face & Phone support in a courteous & professional manner
- Provide effective and timely follow up of all client queries to ensure all customer needs are met &/or exceeded
- Maintain professional internal and external relationships that meet company core values
- Proactively establish and maintain effective working team relationships with all departments
- You **do not** need a university degree - just common sense

**IMPORTANT**:

- **You must be 100% fluent in English** &**
- **LIVE IN AUSTRALIA ON THE GOLD COAST (or moving here soon)**.**
- **This is** **NOT** **A REMOTE JOB**

**Benefits**:
**The Culture**:
We are a privately owned company with an in-ground culture to ‘Under Promise & Over Deliver’. We strive to excel in everything we do and this way we get our best referrals from our happy clients. You may also enjoy our team lunches & other activities as our staff are our biggest asset.

**The Opportunity**:
This is an opportunity to work with a professional well-established company with a wide range of existing clients plus expand into larger contracts as we grow.

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