Customer Service Support

2 weeks ago

Dandenong, Australia Baptcare Full time

Customer Service Support
- In Home Care - East
Maximum term until 11/11/25 Full-Time role
Hybrid model, 3 days in our Camberwell office 2 days from Home.
Secure employment in a growth industry
Attractive pay rates with salary packaging benefits
About Baptcare
We are a faith based, purpose-driven organisation that provides residential and community care for older adults, support to children, families and people living with a disability, financially disadvantaged people and people seeking asylum. We respect all faiths and beliefs, and actively promote inclusion and diversity.
The Role
Our Customer Service Support (CSS) staff are the first point of contact (via the phone) for Baptcare’s Home Care Package services. The Customer Service Support staff carry out a range of customer account administration tasks: managing service schedules + budgets, coordination of services for clients and invoices.
To summarise in short
Provide internal and external customer service via telephone to our: Home Care Package customers & ‘private fee-for-service customers’
Liaise with Baptcare customers daily to provide admin support for customer ‘ care plans’
**Daily administration**: updating customer notes + budgets, updating schedules, processing invoices
Month-end reports
For You
Hybrid model, 3 days in our Camberwell office 2 days from Home.
Access to not-for-profit salary packaging
Most importantly, you will be part of a wonderful team who want to help you expand you skills and grow you career.
Key Selection Criteria
Minimum of 2 years’ experience in a similar, phone-based role with high volume of incoming calls and experience in problem solving
Experience in Aged Care sector will be highly regarded
Qualification in Office Admin /Support or qualified by relevant experience
**How to Apply**:
Baptcare is a child safe organisation that is dedicated to the safety, empowerment, and participation of all children. We have zero tolerance of child abuse and are committed to a thoughtful, protective environment that supports infants, children, and young people to feel safe and respected. In accordance with Baptcare’s code of conduct, all Baptcare employees are committed to keeping children safe within the organisation and act in their best interests at all times.
At Baptcare, we value diversity in all forms and aim to co-create inclusive experiences and communities with our employees, volunteers, the people we work alongside and our partners. We are committed to diversity and inclusion across all we do and to building communities and workplaces where everyone belongs

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