Process Improvement Consultant

3 days ago

Ringwood, Australia Slater and Gordon Full time

Process Improvement Consultant (Contract Position)

Slater and Gordon Lawyers are a leading personal injury law firm every member of our team shares our passion for our clients, making their tomorrow start today.

Our commitment to our people includes offering genuine work-life balance, with a hybrid work environment allowing them to split their time between home and the office. We recognise and reward high performance and have outstanding employee benefits including an extra week of annual leave, 18 weeks paid parental leave, extra-long service leave, and various learning and professional development opportunities.

What are we looking for?

A newly created opportunity is now available to join our National Legal Operations team as our Process Improvement Consultant. This role is a fixed term contract for approximately 3 to 6 months. We are open to discussing flexible hours and work options, however a majority of time will be required onsite in our Ringwood office location.

In this role you will be responsible for analysing and enhancing our operational processes to drive efficiency, productivity, and client satisfaction. You will collaborate with our internal Centralise Settlements Team (CST) team to identify areas for improvement, streamline workflows, and implement best practice.

Other responsibilities will include:

- Mapping the current process state between team and internal stakeholders
- Assessing and making recommendations for improvements, which include:

- segmentation of duties
- approval processes
- removal of duplication
- improved workflow process
- strengthening of systems and controls
- Overall improvement of the documented work instructions, policies, and procedures
- Identify best workforce planning strategies
- Assist with defining and recommending service level agreements and KPIs
- Delivery of agreed improvements over time
- Other duties as required

This role will ideally suit someone with a background and exposure to project management, process management or process improvement type positions

What will you bring?

Key to your success in this position, the following skills and attributes will be required:

- Excellent communication and interpersonal skills
- Ability to multitask, flexible with good time management skills
- Ability to work in a team environment
- Proactive work approach
- Demonstrated ability to work under pressure and to tight deadlines
- Ability to think innovatively and strategically, and follow up with sound and thorough execution and implementation
- Excellent analytical and problem-solving skills, with the ability to identify root causes and develop practical solutions
- Proficient in process mapping and flowcharting tools
- Continuous improvement mindset and a passion for driving operational excellence.
- Advanced knowledge of Microsoft Office programs in particular Visio

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