Service Desk Analyst

5 days ago

Melbourne City Centre, Australia HAYS Full time

Windows OS | Active Directory | M365

**Your new company**
Great opportunity with a local government client based in the south-eastern suburbs.

**Your new role**

**Role and responsibilities**:

- As a first point of contact, effectively manage all customer requests through to completion, through the provision of proactive client communications, regular liaison with relevant stakeholders, and the escalation of requests in relation to service level thresholds.
- Assist and contribute to the technical implementation of IT strategies, products, migrations and enhancements as required.
- Provide broad support for all Information Technology products and services including troubleshooting and user functionality.
- Where appropriate records required customer and problem information in the Service Desk tool, updates tickets with appropriate entries of activities, and closes tickets with resolution entered upon completion of the job.
- Make best use of technology in support of own role, ensuring correct operation and compliance with organisation and legal requirements.

**What you'll need to succeed**
- A degree or diploma with relevant work experience.
- Excellent verbal and written communication skills to a non-technical audience.
- Understanding of the Information Technology Infrastructure Library (ITIL) framework.
- Strong interpersonal skills with an ability to liaise with numerous stakeholders.
- PC hardware knowledge to effectively troubleshoot all components including hard drives, memory, processors and peripheral equipment.

**What you'll get in return**
- An immediate start with great hourly rate on offer.
- Excellent working culture.
- Opportunity to work with a government client.

**What you need to do now**

2841464

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