Administrative and Customer Service Officer

2 weeks ago

Toowoomba City, Australia TERRY WILKIE AUTO SMASH Full time

We are a busy smash repair company looking for an intelligent, enthusiastic person to join our administrative team in Toowoomba.

The suitable applicant would need to have experience in Reception, Administration and Customer Service. Good computer skills and telephone etiquette a must.

They will need to show a strong attention to detail with a commonsense approach to problem solving and an ability to multi-task under pressure.

Experience in the automotive industry and/or insurance industry would also be preferable.

The position will entail the following duties:

- Front Reception - meet and greet customers
- Booking appointments for quotes and authorized repairs
- Customer/Vehicle quotations co-ordination and photographs
- Monitoring of various insurer data bases and processing new job contracts
- Varied Data Entry and data recording
- Assisting customers with account payments
- Assist with any issues or customer complaints
- Liaising with Production Manager and Parts Officer ensuring jobs are on schedule and parts on site
- General Office duties as required
- Assist Estimator (if requested) with quotations such as provide pricing information and processing of quotes to insurance companies.
- Variety of other tasks as instructed by management

The successful applicant will receive full on-site training.

Working Hours:

- 38+ (start and finish times to be determined)

Wages Salary - to be negotiated on experience

Start IMMEDIATE

Suitable applicants must provide a detailed Resume outlining abilities and experience. Only genuinely interested applicants need apply.

**Salary**: $50,669.89 - $89,128.19 per year

Schedule:

- Day shift
- Monday to Friday

Ability to commute/relocate:

- Toowoomba City, QLD 4350: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Microsoft Office: 1 year (preferred)
- Administration: 1 year (preferred)
- Customer Service: 1 year (required)

Work Authorisation:

- Australia (preferred)

Work Location: In person

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