Compliance Officer

Location: Melbourne | Northern Metropolitan

Job type: Full time / Ongoing

Organisation: Department of Government Services

**Salary**: $95,102 - $107,905

Occupation: Regulatory Governance and Compliance

Reference: VG/1836456

**About us**

The Department of Government Services (DGS) was established on 1 January 2023 to improve everyone's experience of doing business and interacting with the Victorian government. We bring important day-to-day services together in one department to make things easy and seamless for Victorians and businesses. We are doing this by connecting and digitising our systems and platforms across state and local government as well as streamlining our corporate and procurement services.

**About the role**

The Compliance Officer will conduct a range of compliance monitoring activities and inspections as authorised under the Australian Consumer Law and Fair Trading Act, and other legislation administered by CAV.

Requiring a degree of judgement, discretion and experience, the Compliance Officer will undertake the more complex inspections of traders as they arise, including where there is a history of previous compliance breaches, or following a complaint of specific breaches.

Also, the Compliance Officer will carry out residential tenancy investigations including rental assessments and non-urgent repairs as delegated under the Residential Tenancies Act.

Further the Compliance Officer will perform front line dispute resolution, provide business and community education and lead or coordinate CAV campaign initiatives.
- The Compliance Officer role is based the Northwest Melbourne Metropolitan Region and will outreach to other locations across the region including but not limited to Werribee, Melton and inner Melbourne as required._

Key accountabilities include
- Assist the Regional Manager in the coordination, planning and development of compliance activities and their implementation, including the resolution of operational problems consistent with program objectives.
- Manage aspects of compliance and education programs under limited direction, whilst identifying opportunities to improve service delivery.
- Conduct a range of more complex, as well as routine, compliance activities including investigations, inspections and the preparation of reports and briefs of evidence. This can include obtaining comprehensive written statements and affidavits for use in legal proceedings as directed by CAV, as well as issuing infringement notices.

**About you**

To be considered for the role, you must be able to demonstrate:

- Experience in compliance/investigations operations including the planning, development and delivery of outreach activities based on business plans and policies.
- Demonstrated experience in the preparation of reports and the drafting of correspondence that provides clear and purposeful communication.
- Ability to develop and maintain productive relations with internal and external key stakeholders.
- A Certificate IV in Government Investigations or equivalent qualification is desirable or be prepared to attain the qualification soon after job commencement.

**Mandatory requirements**
- Tertiary qualifications in commerce, business, law or other related fields are desirable.
- A current Victorian Driver's Licence is required.

For specific responsibilities please review the attached position description.

This position is only open to applicants with relevant rights to work in Australia.

**How to apply**
- a resume; and
- a cover letter which addresses the key selection criteria (within three pages)

**Other relevant information**

The department is committed to providing and maintaining a working environment which is safe and without risk to the health of its employees and clients and consistent with the department's obligations under the Occupational Health and Safety Act 2004 (OH&S Act), to support this DGS has a COVID-19 Vaccination policy which **strongly recommends** all DGS employees be fully vaccinated.

DGS actively promotes diversity, inclusion and an equal opportunity workplace. We welcome applicants from all diverse backgrounds, including people with disabilities and Aboriginal and Torres Strait Islander peoples. All roles at DGS can be worked flexibly, however it may differ from role to role.