Rostering and Administration Officer

2 weeks ago

Cabramatta, Australia Alpha Omega Aged Care and Disability Services Full time

Fast paced, customer service, supportive environment

Desire to be part of a fast paced, growing supportive organisation who is passionate about providing quality care to our vulnerable communities? Can you speak Cantonese/Mandarin fluently?

We are looking for a Rostering (Workforce Scheduling) and Administration officer to join us on a full-time capacity.

**Position Purpose**

The purpose of this role is to assist in the delivery of high quality, efficient support and coordination of clients’ in-home care roster as well as being the primary contact for any roster enquires.

Location: Cabramatta, NSW 2166

Job responsibilities:

- Implement basic rostering adjustments across the disability and aged care programs.
- Ensure resources and staff scheduling is balanced, equitable and logístically sound.
- Manage rescheduling day-to-day to cover unplanned changes in support worker’s availability.
- Act as the primary contact for any employee queries regarding their roster and leave /absences.
- Communicate with the Payroll Specialist to ensure that employee working shifts are accurate as assigned and completed.
- Frequently communicate with HR Coordinator about staff shortage to ensure client’s services should be delivered on due course in accordance with their service agreements.
- Prepare relevant rostering reports as required.
- Train staff to use the rostering app for timesheet recording and incident reporting.
- Other administrative tasks as required.

**Selection Criteria**
- Relevant vocational/tertiary qualifications in business administration, or commerce.
- Excellent spoken and written Cantonese skills are preferred.
- Excellent communication with different stakeholders to deliver services to clients.
- Proven experience in rostering or workforce scheduling in aged care and disability services is desirable.
- A self-starter, self-motivated person who can work independently but also within a team.
- A positive attitude to go the extra mile and an ability to work and interact with staff of all levels and display a high level of service orientation.
- Meticulous attention to detail and commitment to result-orientation
- Ability to deal with sensitive and confidential information.

Alpha Omega Management Consulting Pty Ltd is a customer focused registered NDIS and aged care service provider, currently based in Cabramatta providing care services to all Sydney metropolitan areas. We pride ourselves on being personalised, compassionate, and ethical when caring for your loved ones.

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