Contracts & Optimisation Team Leader

**Contracts & Optimisation Team Leader**:

- Location: Perth Office - CBD, WA, AU- 27 Sep 2024**Contracts and Optimisation Team Leader - Permanent
- Full Time/Perth CBD Office**

Join Western Power as a **Contracts and Optimisation Team Leader based on our Perth CBD Office**, where you will lead a diverse team of professionals, including business support, contract advisors, process improvement specialists, and analysts, dedicated to facilitating network access for large commercial and industrial customers.

You’ll contribute to supporting major grid connection projects from initial enquiries to the execution of Access Offers, driving initiatives in renewable energy and meeting the electrical capacity needs of sectors such as mining, manufacturing, data centres, and large-scale retail. Your leadership will play a vital role in supporting innovative projects and enhancing Western Power’s annual tariff revenue.

**Your Role in Action**
- Continually assess overall performance against expectations, intervening as required to ensure achievement of all key customer and business outcomes.
- Monitor service effectiveness, service levels and customer and business satisfaction.
- Ensure that each team member is well supported to reach maximum efficiencies and development in the role.
- Identify and understand the diversity of roles and responsibilities in the team to enable well guided coaching and affiliation with the work required from each team member.
- Set in place KPI’s that provide inspirational targets for individual achievement.
- Set in place KPI’s that are aligned to the areas business objectives and functional KPI’s.
- All internal governance requirements are always met.
- Support and guide team members where required through issue escalations.

**What Makes You a Great Fit**
- Tertiary qualifications in a commercial or business discipline
- Project Management Diploma/certification
- A broad and or deep knowledge within a customer service environment or strategic business-related area
- Demonstrated ability to support and implement fit for purpose, or customer and user centred service strategies
- Strong leadership, influencing, communication and interpersonal skills
- Team management
- Strong understanding of customer engagement and service levels and ensuring quality customer service.
- Contractual framework understandings and contextual negotiation experience
- Dispute resolution skills

By joining Western Power, you will contribute to powering a cleaner energy future. We are dedicated to fostering career development and promoting a healthy work-life balance, empowering you to drive innovation as we develop a network that will serve the Western Australian community for generations. You will also benefit from a range of perks and opportunities, including:

- Over 50% of our employment opportunities are driven by career progression.
- Flexible work arrangements to support part time work, working hours and working from home arrangements.
- The opportunity to purchase up to four weeks of additional leave per year.
- Access to salary packaging, social club activities, and discounted health insurance and gym membership.
- An award-winning employee recognition and benefits programme.
- An innovative team culture that’s enabling the transition to renewable energy and decarbonisation.
- In addition to standard leave, enjoy two wellness leave days each year.
- Access to end-of-trip facilities at our Perth office, perfect for cyclists.
- On-site café available for convenient meals and refreshments throughout the day.

**Applications** **close on 11th October 2024