Community Engagement Officer

2 weeks ago

Newcastle, Australia Ampersand Full time

**7 Month Contract + view to extend**

**Pay: $450 / day + super**

**Location: Newcastle (1-2 days onsite) & WFH**

The Community and Customer Engagement Officer role will assist in the delivery of the full range of internal and external strategic communication and stakeholder engagement services within a designated region of Regional and Outer Metropolitan Division.

This includes providing specialist advice and services across community consultation, communications and engagement strategies, customer information and issues management.

**Key Accountabilities**
- Develop, implement, and evaluate communication and stakeholder engagement strategies and plans to assist in the effective management of community information and engagement needs on Regional and Outer Metropolitan infrastructure projects and programs.
- Devise, coordinate, deliver and evaluate the effectiveness of events, workshops, and community consultation activities to maximise community engagement outcomes and feedback including customer information; community consultation; internal communication; issues management and liaison with the media unit.
- Take a lead role working with team members to develop and maintain an integrated regional communications project milestones list/calendar while managing communications activities to time, cost, and budget.
- Contribute to the implementation of a program of building community awareness by facilitating meetings and forums and identifying ways to assist the community participate in infrastructure projects.
- Work within a matrix management structure where support services are embedded within program office delivery teams.

**Key challenges**
- Assist in developing the skills of project teams to become the champions of good customer service and communication.
- Proactively identify issues of potential public exposure, as well as opportunities to promote the organisation.
- Navigating a politically sensitive environment.

**Key knowledge and experience**
- Demonstrated ability to develop, deliver and evaluate stakeholder engagement strategies, including experience in conducting public meetings and forums and using a wide range of engagement tools.
- Proven ability to proactively identify, manage and resolve conflict and issues on complex, high profile projects while working in a politically sensitive environment.
- Proven experience managing multiple external stakeholders combined with sound experience in managing project communications.
- Experience in developing communications plans involving community consultation and engagement.
- Demonstrated achievement in the development and implementation of innovative communications, issues management, information provision and stakeholder and community engagement strategies.

**Essential requirements**
- Relevant tertiary qualifications and/or relevant experience in communication, engagement, media, or public relations.

For more information, please

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