Customer Resolution Officer

7 days ago

Liverpool, Australia Liverpool City Council Full time

**Customer Resolution Officer**

1x Temporary (12-month) Full Time - 35 hours, 5 days per week

**Salary: $72,188.05 - $79,099.64 plus 10% super**

Liverpool is one of Sydney's most progressive urban and regional centres with a population of more than 200,000 (set to reach 330,000) over the next 20 years. It is now positioned as the capital of South Western Sydney with an affordable lifestyle, accessibility by rail and road and a future airport, Western Sydney Airport. A truly transformational infrastructure project, Western Sydney Airport is set to open in 2026 and will be the jewel in our Aerotropolis City.

An exciting opportunity has arisen within Council’s Development Assessment team for a motivated Customer Resolution Officer to provide high quality customer resolution services to manage customer queries and coordinate resolutions with multiple stakeholders, and administrative assistance and support to Council’s Development Assessment Team.

**Benefits**
- Benefits of the role include the following:

- Flexible and hybrid working arrangements available;
- Ability to accrue up to 2 days of flexitime leave per month, which equates to up to 24 days per year (Note: this is in addition to 4 weeks of annual leave per year);
- Ability to access 2 health and wellbeing days per year;
- Gain experience in one of the largest, most diverse, and fastest growing LGA’s in metropolitan Sydney;
- Be part of a passionate, energetic, and supportive multi-disciplinary team;
- Great office location in the heart of the Liverpool CBD, close to public transport and with parking available; and
- Professional development opportunities, including training courses and study assistance for further education.

**About You**
- Demonstrated experience in providing efficient and effective customer service.
- Proven ability to prioritise own workloads, whilst balancing competing tasks with a focus on attention to detail.
- Demonstrated experience to undertake and complete allocated tasks in a timely, accurate and grammatically correct manner.
- Demonstrated experience in word processing and the use of Microsoft Office software programs including Word, Excel, Powerpoint, and data entry.
- Experience in handling complex enquiries and complaints for both internal and external stakeholders.
- Experience working both independently and in a multi-disciplined team environment.
- Demonstrated experience in making decisions regarding administration systems and procedures.
- Experience in customer service both over the phone and face to face.

Salary will be dependent upon the relevant skills, experience and competencies of the successful applicant.

For further information about the position please contact Patrick Curmi, A/Coordinator Development Assessment on 8711 7843.

Click here for a copy of the position description

**_ Liverpool City Council is committed_**_ _**_to providing a working environment that supports all employees to reach their full potential_**_._
- **It is a condition of employment at Liverpool City Council, that you must be Covid-19 vaccinated._

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