Customer Support Officer

Join a passionate team within a rewarding field in Liverpool
- Work laptop + phone + training provided
- Comprehensive employee benefits, including $15,900 in NFP Salary Packaging

**Our mission is to support people who need assistance to achieve their aspirations and inclusion in the community. We have hundreds of talented people at Ability Options across NSW who play a crucial role in achieving the mission.**

**Who are we?**

Ability Options is a stand out Employment Service provider with a proven track record of delivering high star rating performance. From 33 offices across NSW, each year we support over 12,500 jobseekers including parents, Indigenous communities, school leavers and people with disability to prepare for, gain and maintain employment.

**The role**

As Customer Support Officer, you will be the first point of contact for our customers and provide administrative support to our team.

Ensuring a positive first impression, you will demonstrate your customer service and interpersonal skills with our customers and educate the local business community on the benefits of disability employment through direct promotion, business development and event coordination.

You will utilise your highly developed administration and organisational skills by ensuring the office runs smoothly and manage the coordination of day to day activities of our field based staff.

Your key responsibilities include, but are not limited to:

- First point of contact for our customers, providing an engaging and professional service as you guide them through their prospective journey
- Manage appointment scheduling, issue notifications and conduct reminder calls
- Provide administrative support to customer activities i.e. resume updates
- Keep accurate and timely records and maintain databases
- Provide post placement support to customers and employers
- Coordinate and maintain marketing material distribution, monthly newsletters and community support guides
- Provide administrative support to the team
- Office management duties

To be successful in this role, you will have:

- Excellent customer service and interpersonal skills
- Highly developed administrative and organisational skills
- Exceptional verbal and written communication skills and able to adapt style to suit audience
- Ability to prioritise workload, use initiative and multi-task
- Ability to work effectively and collaboratively as part of a team
- High level of computer literacy
- Satisfactory background checks including Police Check and Working With Children Check (or willingness to obtain)
- Knowledge of and commitment to child safe standards and mandatory reporting requirements
- Current driver’s licence (minimum P2)
- Evidence of Covid-19 Vaccination including booster

**Culture & Benefits**
- Ability Options is a value driven organisation where the people we support are at the centre of everything we do. We have built an inclusive and progressive culture at Ability Options encouraging everyone to continue to learn and develop their career whether that is through coaching and mentoring or leadership training.
- In return for skills and experience, our people receive a competitive remuneration package, access to Fitness passport, employee discounts, a rewards and recognition program, flexible work arrangements including RDOs and the ability to significantly increase your take home pay with not-for profit salary packaging.
- If you are passionate and have the desire to unlock possibilities for those we support, then we would love to hear from you’
- Ability Options is committed to a workplace culture that recognises diversity, equity and human rights. We respect and value the contribution of people from all cultures, backgrounds and beliefs, including Aboriginal and Torres Strait islander people and people with disability._