On-site Technician

About the job On-site Technician

**We Are Fujitsu**

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organizations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

**About the role**

We are looking for an On-site Technician to join our team. This role is a permanent role, on-site working based in Kogarah and reporting into the Practice Manager.

Providing technical support activities as part of service delivery provision and/or projects deployment, including installation, troubleshooting, problem resolution and maintenance. Responds to customer questions regarding operation and malfunctions. Advises customers on preventative maintenance and configuration adjustments to improve product performance and customer satisfaction May be mobile or based on site at a customer building or campus. Relatively self-sufficient, acting with some depth of specialization in a given area.

**Responsibilities and Accountabilities**
- **Technical Capability**: Works within a team with little supervision as an established systems/product specialist (e.g. detailed knowledge of the configuration of interlinked systems, implementing technical changes, building software regimes and contributing technically to service development) to support end users.
- ** Process**: Follows established processes, releasing to the change control process verified, validated and documented enhancements to eliminate problems and proactively develop the service.
- ** Service Level**: Recognizes opportunities to improve performance against Service Level. Acts as a point of escalation to resolve service delivery issues. Monitors performance through statistical reporting and analysis.
- ** Project Work**: Works within the team or under guidance from the project manager with implementation of technical designs to meet service delivery requirements within own area of responsibility.
- ** Customer Relationship**: Establishes working relationships with customers organization to deliver and enhance the service.
- ** Problem Solving**: Takes ownership in obtaining the information, evidence and data required to diagnose and resolve more complex problems (both new and known), Escalates or gains support where appropriate. Proactively analyses, trends and reports on information (e.g. on performance service levels) in a timely manner to resolve problems, maintain and enhance service.
- ** Team Working**: May train and coach members of the team to provide knowledge, assistance and advice. Works in a problem solving team to resolve service issues. May stand in for a team leader.
- ** Business Awareness**: Understands the requirements of the customers business, the scope of the contract and knows how issues impact the delivery of service. Recognizes and reports opportunities to team manager and other relevant parties for additional business.
- ** Professional Development**: Maintains awareness of technical and service developments, taking the initiative to extend own knowledge to learn about products, technologies and techniques to deliver enhanced service.

**Requirements and Experience**
- Proven experience in systems installation and decommissioning at an advanced level
- Strong understanding of information security protocols and practices
- Hands-on expertise in network support and IT operations
- Skilled in incident resolution and service desk operations
- Familiarity with change management procedures and ITIL principles
- Ability to conduct detailed conformance reviews ensuring standards compliance
- Capable of delivering high-quality client service management

**Why Fujitsu?**

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
- **We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.**:

- **We offer tailored career paths across our global organization to support your professional and personal growth.**:

- **Our customers trust us. We have an excellent reputation across the region and globally.**:

- **Best in-class reward and recognition programs flexible work, volunteering leave, and more.**:

- **We live our values of aspiration, trust, and empathy, all day, every day.**

**Commitment to Diversity, Equity and Inclusion**

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