Residential Services Ambassador

3 hours ago

Melbourne, Australia Mirvac Full time

Mirvac is an Australian property group with a clearly defined purpose to 'reimagine urban life'. For 50 years, we've dedicated ourselves to shaping Australia's urban landscape. Our evolution has been significant, growing from a small joint venture to a thriving ASX-listed property group that leads the way in sustainability, innovation, safety and placemaking.

At Mirvac, we know that it’s our people, their passion and expertise and the exceptional experiences we create for our audience, that defines us.

Our opportunity

We have a new opportunity for a Residential Services Ambassador to join our Build to Rent asset team in Melbourne. You will build relationships and be committed to ensuring resident satisfaction, whilst delivering an exceptional customer experience for the community

This feeling of community is not ours to own. Instead we will foster this between ourselves, and ee will understand every member of our community is an individual. Together, we will create a place that is home for all to feel comfortable, understood, not just heard, and truly happy.
Community is hard won and easily lost. We will win a little bit every time we live our values and engage with our residents. And, if we keep at it, we will turn individuals who call LIV home into teams.
Together, we will create a community through spaces and places that set the new standard for what it means to live well. This is how we will collectively fuel our revolution.

**Your responsibilities are but not limited to**:
The face of LIV ensuring potential customers and residents are warmly welcomed to the property.
Upholding service standards and public area presentation to be in line with brand and property standards.
Knowledgeable with the property, its services, and facilities as well as the surrounding community.
Proactively engaging with residents to identify opportunities for improving services and the presentation of the property.

**Your point of difference**:
You will be passionate about people, both individuals and connecting communities, to create a home which is a place for all our residents to belong.

An empathetic observer, you will understand that humans don’t always say what they feel. You will take our resident’s cues to help identify their needs and simplify their problems.

You will have a natural instinct to brighten people’s day. You will put in the extra effort not because you’re told to, but because that’s just who you are.

Finally, you will understand every human is different and lives are ever evolving. Being empowered to take a flexible approach and think outside the box for each unique resident or situation is your happy place

What sets us apart?

Mirvac's team is our most valuable asset, and we invest in our people accordingly. A huge part of this is creating a positive workplace environment, where people are respected, encouraged and rewarded.

We're proud to have built a culture of inclusivity, innovation and collaboration, becoming a place where people genuinely want to work. We feel fortunate to have so many talented, purpose-driven individuals on our team and our distinctive employee benefits highlight one of the ways we show our appreciation covering Lifestyle, Wellbeing, Community and Learning & Development - and with employee engagement exceeding 90%, it seems this appreciation goes both ways.

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