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Home Lending Specialist

3 weeks ago

Melbourne Western Suburbs, Australia Commonwealth Bank Full time

**You are experienced in Lending with a passion for Business Development & Customer Service**
- **We are experts in supporting customers in one of the most important financial decisions they will make**

**This is a Full Time role from Monday to Friday but occasional Saturday shifts may be required from 9.45am - 2.15pm**

**See yourself in our team**

Our Home Lending Specialists are the type of people who thrive on creating long-lasting relationships. They know how to ask the right questions to deliver appropriate lending solutions and build trust, confidence, and advocacy in every interaction.

**Do work that matters**

Whether a customer is buying their first or second home, investing in a property, refinancing, building, or renovating; you will be there to deliver the right solutions at the right time and trusted to make the experience great for them.

**More specifically you will**:

- Provide support and advice to customers to help them achieve their home buying dreams
- Make relevant suggestions to your customers based on the home buying goals they have set
- Provide exceptional service to customers, building trust, confidence, and advocacy to help them secure and enhance their financial goals
- Build your personal brand and network in the local community to enhance your credibility
- Develop your business by building and maintaining internal and external referral sources, and seeking external referrals from existing customers
- Contact home buying customers to build rapport, determine their needs and goals, and invite them into the branch for an appointment
- Attend regular coaching sessions to develop your lending knowledge and skills, and coaching your branch colleagues on best practice
- Research the broader market, and economic and industry changes affecting customers and the Group
- Use tools to capture customer feedback, and taking action to correct any service breaks and drive improvement

**We're interested in hearing from people who have**:

- Experience in a similar home lending role from within a bank or mortgage broker environment
- Demonstrated business development success
- A well-developed knowledge of home lending products and the current responsible lending legislation

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Advertising End Date: 10/11/2024