Inbound Sales Consultant

**About Worldline**

Worldline is a global payments company, employing 20 000 employees Worldwide, with innovative technology that addresses the challenges of the payment world. We design and operate leading digital payment and transactional solutions that enable sustainable economic growth and reinforce trust and security in our societies.

ANZ provides banking and financial products and services to around 10 million individual and business customers. Employing around 50,000 people worldwide and operating in 33 markets internationally, we are one of the four largest banks in Australia and one of the 25 largest banks in the world by market capitalization. At ANZ, everything we do boils down to ‘why’ - our purpose - to shape a world where people and communities thrive. We’re as focused on seeing our people thrive as well as our customers.

ANZ and Worldline have formed a long term Alliance through a joint venture. This new company will bring added value to merchants while combining ANZ large banking network and established positions with Worldline State-of-the-art payment technology stack and business expertise. The joint venture will be focused on creating an environment where people’s talent and dedication to excellence can thrive, and with access to Worldline’s large range of ambitious and career enhancing development programs. These include formal training, career development programs, learning days, tech forums, mentoring and an Expert Network community

**The Opportunity**

We are searching for Inbound Sales professionals to build rapport with multiple stakeholders and encourage different channels of revenue. To transform leads in the Small and Medium Enterprise segment, mostly coming from the referral’s activity and digital campaigns and will report to the Sales Manager Inbound Sales. You will take personal responsibility for delivering high quality interactions whilst demonstrating the ability to provide appropriate payment solutions.

**Your day to day responsibilities**
- Convert sales opportunities into profitable new business signings to meet sales and revenue targets
- Understand merchant business needs by performing an accurate assessment of transaction volumes and turnover
- Recommend appropriate merchant solutions and provide the merchant with a pricing structure that maximises profitability, whilst remaining competitive
- Proactively anticipate requirements by understanding merchants’ current and future business needs
- Seek out and take advantage of new business opportunities
- Take personal responsibility for delivering high quality customer interactions
- Demonstrate service standards in all customer interactions
- Be able to manage own time and adhere to rosters as required
- Maintain quality service levels
- Achieve set conversion rate targets
- Maintain knowledge of products and processes
- Work collaboratively with colleagues to help the team be more successful
- Develop personal strategies to improve outcomes
- Support and actively assist other team members in the work of the team
- Share successes and ideas within the team
- Compliance to policies

**Skills we'd love to find**
- Sales focus/Results oriented - Experience working towards sales targets is preferred, but not required
- Understanding of compliance - previous experience working with policies and/or procedures
- Negotiation skills
- Ability to work in a fast-paced environment
- Customer service skills - know when to provide alternative solutions to meet customer needs
- Business savvy - the ability to easily understand business requirements

**More on us**

The 20 000 employees of Worldline are all different but share the same values. You can see it in the way we behave. We are curious and humble - we are learning every day, we keep things simple and everyone engaged. In our fast-moving industry, we are adaptable and life-long learners. Everyone demonstrates the same dedication to quality and efficiency. We have an entrepreneurial spirit and sense of service. Above all, we never turn our back on a challenge. These values nurture a dynamic and innovative team where everyone can develop and grow.

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