Customer Service Administrator

5 days ago

Marrickville, Australia Cato Location Services Full time

**About us**:
With head quarters in Marrickville, CATO Location Services is a recognised driving force behind the entertainment industry in Australia. We specialise in location services including traffic management for the film, television and events industries to provide a safe, exciting and diverse environment for our employees, giving opportunity and exposure to some of the biggest and best film and television productions happening right now.

**Job Summary**:
This is a new opportunity to join the CATO team, particularly if you are interested in film, television and events industry.

Due to expansion, we have two newly created roles which are focused on ensuring our clients are serviced and supported in a friendly, professional, accurate and timely manner. You will support the Client Accounts Manager and Coordinator and help to improve overall business operations with a strong focus on customer service, processes and activities to ensure no detail is missed.

**Duties will include**:

- End to end client liaison
- Coordinate internal stakeholders
- Quoting and sales support for all new enquiries
- Invoicing for all client jobs that have been delegated to this role
- Support various department managers in communications with clients
- Inputting bookings into our system and allocating shifts when required
- Assists Finance Accounts & Payroll Manager to follow up with current debtors

**You will need**:

- Exceptional customer service skills
- Intermediate Microsoft Excel skills
- Experience with Xero, Deputy and/or Assignar - an advantage
- Excellent verbal, written and interpersonal communication skills
- Agile mindset to be able to keep up with changes as they occur
- Engaging personality with a willingness and interest in building effective working relationships with colleagues and clients
- Multitasking and time-management skills, with the ability to prioritise tasks
- Meticulous attention to detail
- Able to work autonomously and in a team environment
- An understanding of the film, stills and/or events industries is desirable

**Benefits**:

- Immediate start
- Supportive team environment that fosters creativity, collaboration
- Employee discounts

**Salary**: $50,000.00 - $55,000.00 per year

**Salary**: $50,000.00 - $55,000.00 per year

**Salary**: $50,000.00 - $55,000.00 per year

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Marrickville, NSW 2204: Reliably commute or planning to relocate before starting work (required)

Work Authorisation:

- Australia (preferred)

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