Service Specialist

**The Opportunity**

Nestlé enjoys a reputation as one of the world’s largest FMCG companies and we are driven by our purpose - enhancing quality of life and contributing to a healthier future. Our inclusive and high-performance culture is a testament to the great training, development, rewards and recognition we extend to every member of our 5,000-strong Oceania workforce. Nestlé Oceania supports a culture of diversity and inclusion in all that we do.

The service specialist is an associate forming part of the team responsible for transportation operations. The objective of the service specialist is to identify, mitigate, and record actions as they relate to risks associated with on-time pickup and on-time delivery.

Within the team, the specialist will perform a variety of roles including tasks like shipping facility tracking, provider tracking, in-transit tracking, load recovery initiation, unload resolution, determining reassignment versus rescheduling, and providing value-stream level visibility to load status, among other transportation cost-and-service-based optimization activities for Nestle.

**A day in the life**:

- Ensure all outbound deliveries planned are executed on-time considering defined cut offs with CoC & relevant guidelines for required Service Level Adherence.
- You are the single Point of Contact to External Carriers
- Liaise with Carrier on indent acceptance tendered through carrier portal
- Monitor & Assist dock scheduling to ensure proper utilization of warehouse resources at units
- Coordinate with Warehouse team to honour the appointments taken through carrier portal
- Assure first time right vehicle placement in line with standard norms (dimension and vehicle quality)
- Ensure shipment end date and time is captured (basis PoD acknowledgement)
- Coordinate with Carriers to accept FSD, if not done and assist Freight Settlement Coordinator with resolution of issues
- Support in timely and correct bill submissions by Carriers for payment processing
- Participate in NCE operational review meetings and contribute to continuous improvement initiatives of transportation operation process
- Provide 360 visibility on status of open outbound deliveries to Units and internal team leads

**What will make you successful**:

- Relevant experience in physical logistics is highly regarded
- Proficient in Excel, Power BI, and Outlook.
- Experience in SAP and Transport Management System
- Proficient in communicating with all stakeholders

**Full Australian working rights and applicants will be required to undergo pre-employment checks, including but not limited to health checks, prior to appointment to this role.**

**Benefits**:
You will have the chance to work with an outstanding and highly engaged team, build and grow your career with an inclusive, global FMCG leader.

In addition, we offer:

- Varied career experiences and personalised development support
- Wellbeing benefits including vaccinations and health insurance discounts
- Diversity and Inclusion initiatives and program
- Volunteering leave, Sports leave, Emergency Services leave
- Discounted Nestlé products

**Our Story (Nestle)**

At Nestlé, we want to help shape a better and healthier world, inspire people to live healthier lives and deliver impact at a scale and pace that makes a difference. We do this by fostering an inclusive, diverse, and collaborative environment, embracing innovation, and empowering people and teams to win.
We aim to hire respectful, curious, value driven and inspiring people who care about the people’s lives that we touch every single day

**Be a force for good