Telco Project Specialist

Join the change. Together, we’ll make history.

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in.

About the role:
As a Telco Project Specialist, you'll be responsible for delivering cutting-edge services and driving impactful projects that shape the future of communication. You'll work alongside dynamic teams, optimising processes, solving problems, and ensuring quality service, all while meeting goals and deadlines. With opportunities for continuous improvement and risk management, you'll be a key player in building stronger stakeholder relationships and delivering customer experiences.

What you’ll be doing:
- Oversee and manage the full delivery of telecommunications services and projects, ensuring they are completed on schedule, within scope, and on budget.- Create and execute detailed project plans, allocate resources effectively, and track progress to guarantee successful project outcomes.- Cultivate and sustain strong relationships with internal teams, customers, vendors, and other stakeholders.- Serve as the main point of contact for resolving delivery challenges, ensuring clear and prompt communication.- Lead initiatives focused on process improvements, automation, and innovation to boost service delivery and operational efficiency.- Stay updated on industry trends and emerging technologies to spot improvement opportunities and maintain a competitive edge.- Provide regular status updates, comprehensive reports, and key performance metrics to senior management.

About you:
- Previous experience in a Business Analysis and/or Product Owner role.- Excellent analytical and problem-solving skills, with the ability to quickly identify issues and implement effective solutions.- Outstanding communication and interpersonal skills, capable of effectively interacting with stakeholders at all levels, including customers, vendors and senior management.- A deep understanding of customer satisfaction, with a proactive approach to understanding and meeting customer needs.- Strong knowledge of telecommunications technologies, network operations and service delivery models.

At AGL, we offer a wide range of benefits including:
- Flexible working options including hybrid work.- Discounts on energy, telcos and solar plans.- Participate in Energise - our reward & recognition program.- Access 20 weeks of paid parental leave for the primary carer.- Access to an additional week of recharge leave per year.- Play an active role in our diversity & inclusion initiatives.- Novated leasing and Electric Vehicle subscriptions.- Access to study assistance, AGL’s share purchase plan and insurance deals.
- _Benefits may change over time and vary based on role type and location._

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit:
AGL is a Circle Back Initiative employer - we commit to respond to every applicant.
- Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary._
- AGL Privacy Policy_
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Location:
Docklands VIC 3008

Job Family Group:
Project Management - Group