Customer Service Officer

7 days ago

Kings Park, Australia Pirtek Australia Full time

**The Company**

Pirtek, a proudly 100% privately owned Australian company with over 40 years in the business, is an international success story specialising in mobile "on site" service and replacement of hydraulic and industrial hose and fittings. Utilising a franchise business system as our service and delivery model, we are experiencing continued growth due to a philosophy based on service excellence, a proactive and planned business approach and creating a positive fulfilling work environment.

Pirtek is seeking a motivated and enthusiastic person who takes pride in their work to join their team as a Customer Service Officer. Take this opportunity to become part of a company that offers stability and a positive fulfilling work environment with unlimited opportunities.

**The Role**

The Customer Service Officer resides in Pirtek’s National Support Office in Kings Park and is the first point of contact for Pirtek Franchises. This position is responsible for handling customer enquiries relating to order processing, stock availability, invoicing, crediting, back-order cancellation or procurement. The Customer Service Officer is required to be an enthusiastic team player with a can-do attitude to ensure individual and team efficiency and engagement.

Key role responsibilities include:

- Management of customer enquiries and orders
- Back-order management
- Processing credits and raising invoices
- Accurate maintenance of customer records, communication records and other key information
- Stock procurement
- General office and administrative support as required

**You**
- Experience within a customer service role, including processing orders
- A high level of enthusiasm towards providing excellent customer service and a friendly communication style
- An energetic personality with a positive, can-do attitude and a willingness to help out fellow team members
- Excellent Excel skills
- Good understanding of mathematics
- Excellent written and verbal communication skills
- High attention to detail to ensure accuracy in completing tasks
- Strong sense of urgency
- High level of integrity, dependability and reliability
- Experience in a technical / industrial background (highly regarded)
- Knowledge of Bills of Materials (highly regarded)
- Understanding of Pricing and margin (highly regarded)

Pirtek is an equal opportunity employer.

No agencies please.

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00 per year

**Benefits**:

- Gym membership

Schedule:

- 8 hour shift
- No weekends

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