Blood Services Implementation Specialist

6 days ago

North Sydney, Australia SCC Soft Computer Australia Pty Ltd Full time

***:
**DUTIES AND RESPONSIBILITIES**:

- Assists the Project Manager with all SoftBank, SoftDonor, and/or SoftID activities. Tx implementation ensures that all obligations (contractual and otherwise) are met and that the implementation is performed within the defined time frame.
- Provides system file build, system functionality training, pre-live audit, go-live assistance, and post-live audit with the hospital blood bank, donor center, and/or nursing staff.
- Maintains a thorough understanding of the system's overall capabilities and Best Practice use.
- Guides clients in building and fully utilizing all existing system functionality
- Provides telephone consultations and web-based training sessions to clients as needed
- Logs and assigns an appropriate level of criticality to all SoftBank, SoftDonor, and/or SoftID.Tx-related calls and tasks.
- Prepares and updates agendas, activity trackers, and other documents related to monitoring project progress.
- Works effectively with Blood Services team members and other SCC staff to ensure timely and satisfactory resolutions to client implementation issues.
- Escalates any issues that may adversely affect client satisfaction or project timeline.
- Effectively manages assigned workload.
- Submits trip reports and travel documentation on time.
- Actively participates in knowledge-sharing with other Blood Services team members.
- Provides meaningful recommendations for improving the product.
- Serves as an additional resource for non-assigned clients as needed.
- Participates in technical training programs as assigned.
- Complies with all approved procedures, directives and guidelines.
- Performs other duties as assigned.

**JOB SPECIFICATIONS**:
**Education Required**:
Four-year degree in a healthcare-related field. A bachelor of Science degree in Medical Technology with a specific course in Transfusion and/or Donor Services is highly desirable. Relevant experience may be substituted for a degree.

**Experience Required**:
A broad understanding of blood bank, donor, and/or transfusion administration protocol is essential. 2-3 years of previous experience in a blood bank, donor laboratory, or clinical setting preferred. Previous experience in the usage, file building and troubleshooting of laboratory information systems (LIS), highly desirable..

**Skills Required**:

- Comprehensive understanding of FDA regulatory requirements.
- Excellent planning, organizational, interpersonal, teaching, presentation and communication skills.
- Ability to work independently
- Ability to perform effectively in a team environment.
- Ability to work effectively under stress.

**Travel Required**:
Extensive, up to 75%

Pay: $90,000.00 - $120,000.00 per year

Schedule:

- 8 hour shift

**Education**:

- Bachelor Degree (required)

**Experience**:

- Blood Banking: 1 year (required)

**Language**:

- English (required)

Work Authorisation:

- Australia (required)

Willingness to travel:

- 75% (required)

Work Location: In person

Expected Start Date: 24/02/2025

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