Customer Care Consultant

1 week ago

Hamilton, Australia New Start Full time

We have an exciting opportunity for a **customer care consultant** to work at our Site located in **Hamilton QLD**

**This is an Indigenous
- identified position. Applicants must be of Aboriginal or Torres Strait Islander descent (pursuant to Section 14 (d) of the Anti-discrimination act)**

**Your key responsibilities will include but are not limited to**:

- Assist account managers with customer quotes, enquiries, and upkeep
- Understanding customer’s sales history and proactively identifying requirements
- Ensure customer requests are actioned in a timely manner within allocated timeframes
- Take ownership in continuing and cultivating all customer interactions

**What you will need to succeed**:

- Ability to work Monday to Friday, between the hours 7.30am to 4.10pm
- Previous experience providing an exceptional level of customer service to internal and external customers
- Proven ability to work in a fast-paced sales environment and manage conflicting priorities
- High attention to detail coupled with demonstrated problem solving and investigation skills
- Clear written and verbal communication skills are essential
- Intermediate MS Office skills are preferred
- Exposure or experience within a call centre or retail environment is preferred
- A willingness to learn

**Salary**: $50,000.00 - $55,000.00 per year

Schedule:

- Day shift
- Monday to Friday

Application Question(s):

- Do you identify of Aboriginal or Torre strait Islander Decent
- Are you Covid Vaccinated

**Experience**:

- Customer service: 1 year (preferred)
- Administration: 1 year (preferred)
- Call centre: 1 year (preferred)

Licence/Certification:

- Drivers licence (preferred)

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