Operating Performance Team Manager

**Operating Performance Team Manager**:

- Melbourne, VIC, AU, 3000**About us**:
CitiPower, Powercor and United Energy own and operate the electricity distribution networks servicing 1.9 million customers located across 65% of Victoria. These customers include a large numbers of households, as well as commercial and industrial businesses, world class arts, health and sporting precincts, popular tourism regions and the biggest infrastructure projects in Victoria.

In designing and delivering these services, our people are united by a real sense of purpose to empower customer choices in ways that are important for our communities and the environment. Using advanced analytics, knowledge built through years of practical expertise, partnerships with leading researchers, and the courage to experiment, our people are proud to be disruptive influencers amongst the electricity industry.

Increasingly, our networks are connecting new large-scale renewable energy generators and integrating technologies like solar, batteries and electric vehicles as customers change the way they generate, use, store and share power. This demand is transforming the electricity market faster than any change we’ve ever seen before. As a result, our people are at the frontline in developing and implementing innovative technologies and solutions necessary for the future of our industry not only in Victoria but globally.

**About the Role**:
We currently have an exciting career opportunity to join our Operating Performance Team, reporting directly into our Head of Network Control and Operations, based in either our CBD Head Office or Regional Depots in a full time and permanent capacity.

In addition, the role will provide performance reporting, governance, stakeholder engagement, mentoring programs, developing & implementing improvement strategies and formal training to achieve overall best results.

**What you’ll deliver**:

- Through consultation, develop an improvement strategy for delivering high safety and reliability network operating practices, and in turn improve Operating Incident Frequency Rate performance
- Develop business cases and plans for the implementation of the strategies
- Communicate clearly and effectively with stakeholders to ensure alignment and understanding of objectives, strategies, and plans
- Ensure effective governance of network operating performance through engagement with executive and senior stakeholders
- Responsible for field operator switching performance, within Network Control and Operations
- Support, foster and direct a network of field operating mentors to drive best practice in field network operations
- Create communications to drive awareness of network operating hazards, and controls
- Engage with stakeholders across Field Delivery; Health, Safety & Environment; Learning & Development; Network Asset Management to support continuous improvement and governance of operational performance.

**To succeed in this role you’ll have**:

- Diploma or equivalent qualification in Health & Safety, Business/Change Management or other relevant discipline
- Certificate III Electrical Trade, Certificate of Technology (Electrical), or Certificate IV Electrical, Associate Diploma or Advanced Diploma of Electrical Engineering / or equivalent Tertiary based qualification
- Completion of people leadership training or qualification
- Experience leading an operational team where behavioural change is required
- Understanding and resolving safety, technical and operational challenges
- Experience using Human Factors and operating behaviour / performance dynamics highly desired.

**Your career with us**:
We have a diversity of teams across our business, all contributing to great customer and community outcomes. Our people are our most important asset, and we continually invest in nurturing their capability.

We proudly strive to provide a safe, inclusive and sustainable environment where all our people feel respected, valued and supported to bring their whole selves to work and be the best they can be.

With an embedded Inclusion & Diversity Strategy and initiatives like our Women in Power networking group, and Sparkle, our LGBTIQ+ allies pride network, we’re committed to equal opportunities for all employees.

Our greatest priority is the health, safety and wellbeing of our people and the communities we operate within. This includes their physical safety - ensuring everyone gets home safely everyday - as well as their psychological safety, by ensuring everyone has the resources and support needed to achieve a work-life balance and be the best they can be.

**What’s next?**

If you require adjustments as part of the recruitment process to accommodate your needs, please don’t hesitate to discuss these with us.

Beon, CitiPower Powercor and United Energy recognise Australia’s Aboriginal and Torres Strait Islander Peoples as the First Peoples and Traditional Custodians of the lands on which we work. We pay our