Conduct Risk Associate

**Req ID**: 94296
**Department**: Business Governance & Assurance
**Division**: Australia Commercial
**Location**: Melbourne
About Us
At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.
Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.
About the Role
Are you passionate about doing the right by our customers and looking to make a significant impact within the ANZ’s Commercial Division? We have an exciting opportunity for you
This role is responsible for providing 1st line operational risk management support, ensuring robust conduct risk practices are uplifted. You will work closely with the key stakeholders across the enterprise deliver critical uplift in Conduct Risk requirements, provide solutions, and offer valuable insights and recommendations.
- Multiple roles available*

**Role Type**: 12-month fixed-term opportunity
**Role Location**: Flexible in Australia
**Work Hours**: Full-time
What will your day look like?
This role is responsible for providing 1st line operational risk management support to businesses within the Australia Commercial Division. Specifically, the Small & Medium Enterprise (SME) and Commercial Broker and Origination (CB&O) Business Units.
**In this role you will be required to**:
Support the SME and CB&O deliver on Conduct Risk critical requirements
Ensure the quality and adequacy of conduct risk management including controls, treatments, events, audit items, change management.
Deliver conduct risk reporting and insights, identify trends and make recommendations on the identification assessment and treatment of risks across the portfolio
Partner with businesses to help them fulfill their risk management accountabilities, such change risk assessments, events, risk issues, control design and operation, and risk forums, by providing input, expertise, coaching and guidance
Deliver solutions and advice that are sustainable in design and operation improving risk maturity and embedding
Mature risk management ecosystem, including proactively identifying and responding to internal/external influences.
Drive improvement in risk capability, culture, awareness and promote Non-Financial Risk management as a core capability across all business units.
What will you bring?
To grow and be successful in this role, you will ideally bring the following:
**Stakeholder management**: The ability to identify, understand and anticipate the needs of those who can affect or be affected by your work in order to gain commitment
**Critical Thinking**: The ability to use logic and reasoning to analyse, evaluate and synthesize a range of information to understand an opportunity or challenge
**Communication**: The ability to convey and comprehend information effectively in both spoken and written formats.
**Incident management**: The processing and coordination of appropriate and timely responses to incident reports, including channelling requests for help to appropriate functions for resolution, monitoring resolution activity, and keeping clients appraised of progress towards service restoration.
**Risk and issue management**: The ability to identify and assess risks, determine the corrective action required to control or eliminate the risks and effectively manage issues that arise.
**Risk Management**: A logical and pragmatic method of establishing the context, identifying, analysing, evaluating, treating, monitoring, and/or communicating risks associated with an activity, function or process in a way that will enable the organisation to minimise losses and maximise opportunity.
**Planning and Prioritisation**: Planning and prioritising what needs to be done (including people, process and technology implications) in order to deliver upon customer/user needs and strategic priorities. This includes identifying, planning for, tracking and resolving dependencies.
**Controls design**: The ability to specify and designing controls (e.g. a process, device or practice) to prevent, detect or remediate identified risks.
**Commercial Acumen**: The ability to take a big picture view of the organisation, the market, the external and internal pressures and identify actions or strategies to drive efficiency and create long term value.
You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.
So why join us?
From the moment you join ANZ, you'll be doing meaningful work that will shape a world where people and communities thrive.
But it's not just our customers who'll feel your impact. You'll feel it too. Because at ANZ, you'll have the resources, opportunities, and support you need to take the next big step in your career.