Customer Service Officer

1 week ago

Victoria Point, Australia YMCA Brisbane Full time

The Y Queensland is a not-for-profit organisation with leading services in childcare, fitness, schools, housing, hospitality, youth recreation and community programs.

We are a vibrant, active community organisation, seeking to make a positive difference by providing each and every person with the opportunity to be healthy, happy and connected.

**YMCA Victoria Point**is recruiting a passionate **Customer Service Officer**on a **Part-Time basis (approximately 30 hours a week)**to join our team located in **Redlands**

**About the role**

As the first point of contact for the centre, your passion for helping people and ability to make others feel welcome will be integral to your success in this role. Those with a genuine interest in fitness, gymnastics and aquatics will thrive in this fast-paced and exciting position as you assist customers with their general enquiries, organise memberships, take bookings and promote the programs and services on offer.

**What will my time look like?**

Provide expert and friendly service at reception, over the phone and in all written correspondenc
- e Process new memberships and promote information on the facility, classes and other general enquirie
- s Make bookings and process payment
- s Perform open and close procedures, cash reconciliations and banking dutie
- s

**Am I a good match?**

Previous experience in a similar rol
- e Availability to work a range of morning, afternoons and alternating Saturdays

Demonstrated ability to perform a range of administrative duties, including data and word processing, filing and photocopying, with the ability to prioritise work and meet deadline
- s Excellent interpersonal and communication skill
- s Familiarity with POS systems and MS suit
- e A National Police Check is essential prior to commencing in the role

**What’s in it for you?**

Achieving our community support and inspiring young people motivates and thrives us to work hard and be the best at what we do. You will bring compassion and drive with your experience and connection to what we do each day. We have an amazing culture where everyone wants to work at the Y, it’s not just a job and of course we look after you with a range of benefits.

**Here’s what on offer?**- Join a supportive, inclusive and passionate team in an organisation making a difference.- Free gym membership which includes our fitness classe
- s Discounts for all Y OSHC Services and Day Care Facilitie
- s Discounted banking and loan ratesDiscounted private health insurance with Mediban
- k Opportunity to participate in and give back to Y program
- s Enjoy a discounted overnight stay at George William Hote
- l Counselling Employee Assistance ProgramWe are an inclusive workplace and welcome people from all backgrounds to apply. We all belong at the Y

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