Specialist, IT Service Delivery

2 weeks ago

Moorabbin, Australia PUMA Full time

**YOUR TALENT**:

- Bachelor’s degree in information technology, Computer Science, relevant industry certifications or related field preferred, or equivalent experience.
- A minimum of 2 years IT support and systems experience, preferably within a large, distributed, multinational company.
- Experience providing hands-on support for end-user computing, network infrastructure, and mobile devices.
- Proficiency with Azure, Entra ID, M365 suite, POS systems, Intune Endpoint Management, and operating systems across all endpoints (Windows, MacOS, Android, iOS).
- Knowledge of network infrastructure, including Meraki, Cisco, Aruba, LAN, and WAN protocols.
- Excellent customer service and problem-solving abilities, with strong communication skills to effectively liaise with users and stakeholders.
- Strong communication via written and spoken English.

**YOUR MISSION**:
We are seeking an IT Service Delivery Specialist to join our team at PUMA Oceania.

In this dynamic role, you will be responsible for the provision of all IT systems, support, infrastructure, and related projects. You will play a key role in supporting our local, regional, and global IT strategies while ensuring seamless daily IT operations across our retail, corporate, and distribution environments.

Key Responsibilities:

- Provide technical support for hardware, software, and system-related issues, ensuring timely ticket resolution and high customer satisfaction.
- Document issues and resolutions for future reference.
- Collaborate with IT teams to manage system maintenance, upgrades, deployments, and implementations based on business needs.
- Ensure endpoint security compliance by managing updates and promoting cyber safety awareness among users.
- Oversee IT asset management throughout their lifecycle, ensuring accurate tracking of hardware and software inventory.
- Work with global and regional IT teams to align IT projects with global policies and best practices.
- Create and maintain operational documentation for all support processes.

Additionally, the role includes on-call responsibilities outside regular business hours, as scheduled and agreed with the Teamhead IT.

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.

PUMA supports over 21,000 employees across 51 countries. The PUMA Group owns the brand PUMA, Cobra Golf and stichd, and is headquartered in Herzogenaurach, Germany.

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