Casual Consumer Experience Specialist

4 days ago

Moorabbin Airport, Australia Amer Sports Full time $40,000 - $60,000 per year

With global brands offering a unique portfolio of sporting goods, Amer Sports is one of the leading outdoor and sporting goods companies in the world. Brands including Arc'teryx, Salomon, Atomic and Wilson, are at the forefront of design, quality, high performance and innovation with world class athletes, teams, and lifestyle consumers benefiting from our products.

Supported by brand HQ locations in USA, France, Austria and Canada, our local ANZ team are a driven and vibrant group of motivated professionals who are constantly striving to deliver exceptional consumer experiences from our new facility based in Moorabbin, Melbourne. 

Due to our current growth, we are excited to be recruiting for 2 x casual positions within our Consumer Experience team that will support our abovementioned brands. The roles constitutes an outstanding opportunity for a Consumer Service specialist to kick-start their career with Amer Sports and combine their exemplary skills with their passion for the outdoors  

The roles will be supported by an experienced team who have a positive & inclusive culture and work together to provide the best customer experience they can. Full training will be provided to ensure you are up to speed on systems and processes. 

Requirements

  • Driving a 'Consumer First' attitude and building a strong service experience
  • Responding to consumer enquiries & complaints via live chat, email & phone 
  • Assisting with the smooth transition of orders into SAP from our online store 
  • Continuous auditing of the online stores and providing feedback
  • Supporting Sales teams, Brand managers and other internal stakeholders
  • Offering solutions and ideas to continuously improve internal processes
  • Participating and supporting at community events and demo days 
  • Processing returns and refunds
  • Assessing and providing solutions to consumer warranty claims
  • Liaising with Supply Chain team and our delivery partners regarding fulfilment and delivery issues

Benefits


• A fantastic opportunity to join a company that combines your skills and passions


• The ability to make the role your own


• Great benefits across all brand's products


• Dynamic culture with the ability to develop your career


• Grow with Amer- Our ANZ footprint is rapidly expanding as we continue to be successful within the market.

These roles will appeal to ambitious candidates who possess 1 year + customer service experience in a fast paced and customer centric environment. Your problem-solving skills and ability to build excellent relationships will come naturally, and your passion for our brands will be authentic. We are looking for an individual who has a positive outlook, attention to detail and a desire to succeed – attitude is everything

No candidate will meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you

  • Casual Consumer Experience Specialist

    1 week ago

    Moorabbin Airport, Australia Amer Sports Full time

    With global brands offering a unique portfolio of sporting goods, Amer Sports is one of the leading outdoor and sporting goods companies in the world. Brands including **Arc'teryx, Salomon, Atomic**and **Wilson,**are at the forefront of design, quality, high performance and innovation with world class athletes, teams, and lifestyle consumers benefiting from...

  • Consumer Experience Specialist

    3 days ago

    Moorabbin, Australia Amer Sports Full time $60,000 - $90,000 per year

    Join a global leader in sporting goods and outdoor performance. Amer Sports is home to iconic brands like Wilson, Salomon, and Arc'teryx, known for their innovation, quality, and connection to world-class athletes and passionate lifestyle consumers. With brand headquarters in Chicago (Wilson), Annecy (Salomon), and Vancouver (Arc'teryx), our ANZ team...

  • Social Media

    2 days ago

    Moorabbin Airport, Australia Amer Sports Full time

    At Wilson we talk to athletes. We listen to them. Then, we challenge the status quo to create the equipment they need to be their best. Our purpose is to empower every human to live like an athlete and every member of the Wilson team comes to play every day to make the world better through sport. We want everyone to achieve their dreams, just like sporting...

  • Digital Marketing Specialist

    1 week ago

    Moorabbin Airport, Australia Amer Sports Full time

    Located in the Canadian Coast Mountain wilderness, Arc'teryx is built on the principle of obsessive, precise design and production. The unique in-house manufacturing and design centres allow the brand to constantly evolve and build products the right way. Timeless quality, intuitive design and simplicity result in unrivalled performance at the point of...

  • Paid Marketing Specialist

    6 days ago

    Moorabbin Airport, Australia Amer Sports Full time

    Located in the Canadian Coast Mountain wilderness, Arc'teryx is built on the principle of obsessive, precise design and production. The unique in-house manufacturing and design centres allow the brand to constantly evolve and build products the right way. Timeless quality, intuitive design and simplicity result in unrivalled performance at the point of...

  • Customer Experience Specialist

    3 days ago

    Brisbane Airport, Queensland, Australia Oroton Group Pty Limited Full time $40,000 - $60,000 per year

    About usSynonymous with accessible luxury, casual glamour and an ineffably Australian appreciation for the good life, Oroton is the preeminent luxury lifestyle brand in Australia, founded in Sydney in 1938. Oroton has become one of Australia's most prestigious and iconic brands, celebrated and loved for its unique heritage and ability to stay at the...

  • Head of Consumer

    5 days ago

    Melbourne Airport, Australia Team Global Express Full time

    About the Role Team Global Express (TGE) is seeking a highly skilled and experienced Head of Consumer to join our Service team. In this newly created role, you will be responsible for supporting and embedding the implementation of our new operating model within our customer contact centres, ensuring that our services meet the expectations of consumers. You...

  • Christmas Casual

    5 days ago

    Moorabbin Airport, Australia Bonds Full time $30,000 - $40,000 per year

    Be In Good CompanyGood People – Join an open, collaborative, straight-talking workplace that's charging forward towards a better futureLearn & Grow – Structured training for all employees that sets you up for successGood Careers – Opportunity to expand your career working within a fun and diverse team or across our 3 brandsGood Impact – Our community...

  • Store Activation Specialist

    4 days ago

    Moorabbin, Australia Coca-Cola Europacific Partners Full time

    Servicing Melbourne Airport and CBD precinct - 2 x 12-month fixed term contract roles - Part time 24 hours per week (preferred working days range from Wed - Sat) In this role as a Vending Machine Replenishment & Customer Service Specialist (internally we call this our Store Activation Specialists), you will work across surrounding areas to fill Vending...

  • Sales Consultant

    6 days ago

    Moorabbin Airport, Australia Tommy Hilfiger Full time

    **Design Your Future at PVH** Sales Consultant **Why PVH?** - Clothing Allowance - Generous employee discounts on all brands (Calvin Klein, Tommy Hilfiger & Van Heusen) - Recruitment Referral Bonus - Access to Employee Assistance program - Corporate discount with Medibank - Annual Flu Shot voucher - Strong focus on Corporate Responsibility - Inclusive,...